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Training provider

HOUSE OF CLIVE (HAIR AND BEAUTY) LIMITED

UKPRN 10005426

Customer service practitioner (level 2)

Training options for this course

This provider offers these training options for this course. Search for a city or postcode to view what options are available in your location and distances from your location to the training options.

Training option Location

Block release

Training in blocks of a week or more at the provider's location.

Block release at multiple locations.

View all block release locations
  • Unit 2a/2b Commercial Street, Birmingham, West Midlands, B1 1RS
  • 15a Colston Street, BRISTOL, South West, BS1 5AP

Day release

One day a week at the provider's location.

Day release at multiple locations.

View all day release locations
  • Unit 2a/2b Commercial Street, Birmingham, West Midlands, B1 1RS
  • 15a Colston Street, BRISTOL, South West, BS1 5AP

Course achievements and participation

Achievements

75%

of apprentices (8 of 10) completed this course and passed their end-point assessment with this provider in academic year 2023 to 2024. 25% did not pass or left the course before taking the assessment.

63.7% national achievement rate

Participation

22

apprentices have completed this course and taken their end-point assessment with this provider since 2020

Course-level data collected by the Department for Education.

Training provider information

Employer and apprentice reviews for this training provider

Employers

Good

average review from 1 employer when asked to rate this provider as 'Excellent', 'Good', 'Poor' or 'Very poor'.

Apprentices

Good

average review from 20 apprentices when asked to rate this provider as 'Excellent', 'Good', 'Poor' or 'Very poor'.

Combined reviews for all courses delivered by this provider in the last full academic year (2023 to 2024). Data collected by Department for Education.
View reviews with feedback from the last 5 years

1 August 2024 to today

These are the most recent reviews for this training provider. We update the main star rating on this page when we have reviews from a full academic year.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (3 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Providing the right training at the right time(selected by 1 employer)

    100%0%
  • Communication with employers(selected by 1 employer)

    100%0%
  • Improving apprentice skills(selected by 3 employers)

    100%0%
  • Initial assessment of apprentices(selected by 1 employer)

    100%0%
  • Reporting on progress of apprentices(selected by 1 employer)

    100%0%
  • Adapting to my needs(selected by 1 employer)

    100%0%
  • Training facilities(selected by 1 employer)

    100%0%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 100% 0% 1
Communication with employers 100% 0% 1
Improving apprentice skills 100% 0% 3
Initial assessment of apprentices 100% 0% 1
Reporting on progress of apprentices 100% 0% 1
Adapting to my needs 100% 0% 1
Training facilities 100% 0% 1

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices have given feedback about this training provider.

1 August 2023 to 31 July 2024

These reviews are for all courses delivered by this provider in the last full academic year.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Good (1 review)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Providing the right training at the right time(selected by 1 employer)

    0%100%
  • Getting new apprentices started(selected by 1 employer)

    100%0%
  • Improving apprentice skills(selected by 1 employer)

    0%100%
  • Initial assessment of apprentices(selected by 1 employer)

    100%0%
  • Reporting on progress of apprentices(selected by 1 employer)

    100%0%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 0% 100% 1
Getting new apprentices started 100% 0% 1
Improving apprentice skills 0% 100% 1
Initial assessment of apprentices 100% 0% 1
Reporting on progress of apprentices 100% 0% 1

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (20 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Communication

  • Communicating clearly with you(selected by 20 apprentices)

    70%30%
  • Ensuring you understand the requirements of your end-point assessment(selected by 20 apprentices)

    85%15%
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Organisation

  • Organising well-structured training(selected by 20 apprentices)

    80%20%
  • Providing accessible training resources(selected by 20 apprentices)

    80%20%
  • Balancing online learning with classroom-based training to suit your apprenticeship(selected by 20 apprentices)

    80%20%
  • Taking into account your previous learning(selected by 20 apprentices)

    70%30%
  • Giving you relevant training that helps you perform your job better(selected by 20 apprentices)

    80%20%
  • Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 20 apprentices)

    80%20%
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Support

  • Helping you learn new skills and develop existing ones(selected by 20 apprentices)

    75%25%
  • Supporting you and your apprenticeship(selected by 20 apprentices)

    80%20%
  • Resolving any issues you have(selected by 20 apprentices)

    85%15%
  • Preparing you for success in your future career(selected by 20 apprentices)

    85%15%
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 70% 30%
Ensuring you understand the requirements of your end-point assessment 85% 15%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 80% 20%
Providing accessible training resources 80% 20%
Balancing online learning with classroom-based training to suit your apprenticeship 80% 20%
Taking into account your previous learning 70% 30%
Giving you relevant training that helps you perform your job better 80% 20%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 80% 20%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 75% 25%
Supporting you and your apprenticeship 80% 20%
Resolving any issues you have 85% 15%
Preparing you for success in your future career 85% 15%

1 August 2022 to 31 July 2023

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Good (23 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Providing the right training at the right time(selected by 18 employers)

    67%33%
  • Communication with employers(selected by 20 employers)

    45%55%
  • Getting new apprentices started(selected by 7 employers)

    57%43%
  • Improving apprentice skills(selected by 12 employers)

    67%33%
  • Initial assessment of apprentices(selected by 1 employer)

    100%0%
  • Reporting on progress of apprentices(selected by 12 employers)

    42%58%
  • Adapting to my needs(selected by 4 employers)

    100%0%
  • Training facilities(selected by 5 employers)

    100%0%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 67% 33% 18
Communication with employers 45% 55% 20
Getting new apprentices started 57% 43% 7
Improving apprentice skills 67% 33% 12
Initial assessment of apprentices 100% 0% 1
Reporting on progress of apprentices 42% 58% 12
Adapting to my needs 100% 0% 4
Training facilities 100% 0% 5

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (12 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Communication

  • Communicating clearly with you(selected by 12 apprentices)

    33%67%
  • Ensuring you understand the requirements of your end-point assessment(selected by 12 apprentices)

    67%33%
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Organisation

  • Organising well-structured training(selected by 12 apprentices)

    33%67%
  • Providing accessible training resources(selected by 12 apprentices)

    58%42%
  • Balancing online learning with classroom-based training to suit your apprenticeship(selected by 12 apprentices)

    33%67%
  • Taking into account your previous learning(selected by 12 apprentices)

    33%67%
  • Giving you relevant training that helps you perform your job better(selected by 12 apprentices)

    58%42%
  • Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 12 apprentices)

    58%42%
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Support

  • Helping you learn new skills and develop existing ones(selected by 12 apprentices)

    58%42%
  • Supporting you and your apprenticeship(selected by 12 apprentices)

    67%33%
  • Resolving any issues you have(selected by 12 apprentices)

    58%42%
  • Preparing you for success in your future career(selected by 12 apprentices)

    67%33%
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 33% 67%
Ensuring you understand the requirements of your end-point assessment 67% 33%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 33% 67%
Providing accessible training resources 58% 42%
Balancing online learning with classroom-based training to suit your apprenticeship 33% 67%
Taking into account your previous learning 33% 67%
Giving you relevant training that helps you perform your job better 58% 42%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 58% 42%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 58% 42%
Supporting you and your apprenticeship 67% 33%
Resolving any issues you have 58% 42%
Preparing you for success in your future career 67% 33%

1 August 2021 to 31 July 2022

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (4 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Providing the right training at the right time(selected by 1 employer)

    100%0%
  • Communication with employers(selected by 3 employers)

    100%0%
  • Improving apprentice skills(selected by 3 employers)

    100%0%
  • Reporting on progress of apprentices(selected by 2 employers)

    100%0%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 100% 0% 1
Communication with employers 100% 0% 3
Improving apprentice skills 100% 0% 3
Reporting on progress of apprentices 100% 0% 2

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices gave feedback about this training provider.

1 August 2020 to 31 July 2021

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (2 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Providing the right training at the right time(selected by 1 employer)

    0%100%
  • Communication with employers(selected by 2 employers)

    50%50%
  • Getting new apprentices started(selected by 2 employers)

    50%50%
  • Initial assessment of apprentices(selected by 2 employers)

    100%0%
  • Reporting on progress of apprentices(selected by 1 employer)

    0%100%
  • Adapting to my needs(selected by 2 employers)

    100%0%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 0% 100% 1
Communication with employers 50% 50% 2
Getting new apprentices started 50% 50% 2
Initial assessment of apprentices 100% 0% 2
Reporting on progress of apprentices 0% 100% 1
Adapting to my needs 100% 0% 2

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices gave feedback about this training provider.

1 August 2020 to today

These reviews are for all courses delivered by this provider in the last 5 academic years.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (33 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Providing the right training at the right time(selected by 22 employers)

    64%36%
  • Communication with employers(selected by 26 employers)

    54%46%
  • Getting new apprentices started(selected by 10 employers)

    60%40%
  • Improving apprentice skills(selected by 19 employers)

    74%26%
  • Initial assessment of apprentices(selected by 5 employers)

    100%0%
  • Reporting on progress of apprentices(selected by 17 employers)

    53%47%
  • Adapting to my needs(selected by 7 employers)

    100%0%
  • Training facilities(selected by 6 employers)

    100%0%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 64% 36% 22
Communication with employers 54% 46% 26
Getting new apprentices started 60% 40% 10
Improving apprentice skills 74% 26% 19
Initial assessment of apprentices 100% 0% 5
Reporting on progress of apprentices 53% 47% 17
Adapting to my needs 100% 0% 7
Training facilities 100% 0% 6

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (32 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Communication

  • Communicating clearly with you(selected by 32 apprentices)

    56%44%
  • Ensuring you understand the requirements of your end-point assessment(selected by 32 apprentices)

    78%22%
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Organisation

  • Organising well-structured training(selected by 32 apprentices)

    62%38%
  • Providing accessible training resources(selected by 32 apprentices)

    72%28%
  • Balancing online learning with classroom-based training to suit your apprenticeship(selected by 32 apprentices)

    62%38%
  • Taking into account your previous learning(selected by 32 apprentices)

    56%44%
  • Giving you relevant training that helps you perform your job better(selected by 32 apprentices)

    72%28%
  • Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 32 apprentices)

    72%28%
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Support

  • Helping you learn new skills and develop existing ones(selected by 32 apprentices)

    69%31%
  • Supporting you and your apprenticeship(selected by 32 apprentices)

    75%25%
  • Resolving any issues you have(selected by 32 apprentices)

    75%25%
  • Preparing you for success in your future career(selected by 32 apprentices)

    78%22%
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 56% 44%
Ensuring you understand the requirements of your end-point assessment 78% 22%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 62% 38%
Providing accessible training resources 72% 28%
Balancing online learning with classroom-based training to suit your apprenticeship 62% 38%
Taking into account your previous learning 56% 44%
Giving you relevant training that helps you perform your job better 72% 28%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 72% 28%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 69% 31%
Supporting you and your apprenticeship 75% 25%
Resolving any issues you have 75% 25%
Preparing you for success in your future career 78% 22%

Contact this training provider

Registered address
26 Oakfield Road, Clifton, Bristol, BS8 2AT
Telephone
01179221440

Training provider overview and courses delivered

View 12 courses delivered by this training provider

Reflections Training Academy is based in Birmingham and Bristol, we are a successful Work-Based-Learning provider with a track record in offering high-quality apprenticeships and have been training now for almost 40 years. Our team specialise in Hairdressing, Barbering, Customer Service, Business Administration, Leadership and Management and Digital Marketing apprenticeships. We endeavour to meet the needs and interests of all employers, offering a flexible training pattern where possible.

For general information about this provider, such as the total participation and achievement rate for all courses they deliver, view our provider details page for HOUSE OF CLIVE (HAIR AND BEAUTY) LIMITED .

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Shortlisted

HOUSE OF CLIVE (HAIR AND BEAUTY) LIMITED is 1 of 379 training providers for Customer service practitioner (level 2).

View training providers for this course