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Provider overview

The New Directions service is part of Reading Borough Council's (RBC) Directorate of Economic Growth & Neighbourhood Services and is externally grant funded by the Education & Skills Funding Agency.

New Directions vision is 'To support individuals to achieve their personal aims and aspirations whether they are to gain employment, improve their skills or to help them be part of their community'.

Our mission is 'To provide best value, high quality adult and family learning, which meets the needs and aspirations of each individual in the local community'.

The service will achieve these by working with a range of organisations to provide high quality learning opportunities to those most in need.

Apprenticeship training course

Customer service practitioner (level 2)

70% achievement rate (out of 10 apprentices)

54% national achievement rate

Explain achievement rate
The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

This training provider does not offer Customer service practitioner (level 2) at the apprenticeship location.

There are 415 training providers for Customer service practitioner (level 2) at the apprenticeship location.

Apprenticeship location

Check READING BOROUGH COUNCIL’s training options for the apprenticeship location.

Contact this provider about this course

0345 842 0012
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