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Training provider

SKILLS TO GROUP LIMITED

Employer reviews

Good (39 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 60% 40% 30
Reporting on progress of apprentices 40% 60% 20
Getting new apprentices started 88% 12% 16
Providing the right training at the right time 75% 25% 12
Improving apprentice skills 58% 42% 12
Working with small numbers of apprentices 90% 10% 10
Initial assessment of apprentices 38% 62% 8
Training facilities 71% 29% 7
Adapting to my needs 75% 25% 4

Apprentice reviews

Good (22 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 73% 27%
Ensuring you understand the requirements of your end-point assessment 86% 14%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 82% 18%
Providing accessible training resources 82% 18%
Balancing online learning with classroom-based training to suit your apprenticeship 77% 23%
Taking into account your previous learning 86% 14%
Giving you relevant training that helps you perform your job better 82% 18%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 82% 18%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 86% 14%
Supporting you and your apprenticeship 82% 18%
Resolving any issues you have 77% 23%
Preparing you for success in your future career 91% 9%

Provider overview

Skills Group has over 25 years' experience in delivering apprenticeships, working with top local employers to offer sustainable employment opportunities. We are one of the country's largest independent training providers (based in Devon and Cornwall), and one of the very few to be members of the Chartered Institute of Further Education (CIFE)

With the wide ranging skills of our staff and the varied provision we deliver you can be assured we will do all we can to help your business succeed.

Apprenticeship training course

Customer service practitioner (level 2)

71% achievement rate (out of 10 apprentices)

54% national achievement rate

Explain achievement rate
The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

Apprenticeship location

Tonbridge, Kent Remove location

SKILLS TO GROUP LIMITED’s training options

Head office 196.5 miles away

Horizon Building, Western Wood Way, Langage Business Park Plympton, Plymouth, PL7 5BG

  • not available At apprentice’s workplace
  • available Day release: 196.6 miles away
  • not available Block release

Day release address

4 Eagle Road, Langage Business Park, Plympton, Plymouth, PL7 5JY

Contact this provider about this course

Telephone
01752 332442
Shortlisted

SKILLS TO GROUP LIMITED is 1 of 402 training providers for Customer service practitioner (level 2) at the apprenticeship location.

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