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Training provider


Employer reviews

Excellent (6 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 40% 60% 5
Reporting on progress of apprentices 80% 20% 5
Getting new apprentices started 100% 0% 4
Providing the right training at the right time 100% 0% 2
Improving apprentice skills 100% 0% 2
Working with small numbers of apprentices 50% 50% 2
Training facilities 100% 0% 2
Initial assessment of apprentices 0% 100% 1

Apprentice reviews

Not yet reviewed

Provider overview

Protocol Consultancy Services was established as a Training Provider in 1996 and currently in 2019 has 14 staff and a team of part time consultants.
We are an approved Work Based Training Provider for The Education and Skills Funding Agency. (PCS is part of the Protocol Group of Companies and is a trading name of Transworld Publications Services Ltd).

Protocol currently holds Martix and Investor In People Status.

Work undertaken is mainly in the Midlands area, through government funding although we are prepared to travel anywhere in the UK should it be necessary for the delivery of apprenticeships and advanced apprenticeships. We also undertake consultancy work in management and skills training. We have developed our own virtual learning environment that allows access from anywhere.

Apprenticeship training course

Customer service practitioner (level 2)

60% achievement rate (out of 20 apprentices)

54% national achievement rate

Explain achievement rate
The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2021 to 2022 academic year.


Head office

The Old Guild House, 1 New Market Street, Birmingham, B3 2NH

  • available At apprentice’s workplace
  • available Day release
  • not available Block release

Apprenticeship location

Check TRANSWORLD PUBLICATIONS SERVICES LIMITED’s training options for the apprenticeship location.

Contact this provider about this course


TRANSWORLD PUBLICATIONS SERVICES LIMITED is 1 of 422 training providers for Customer service practitioner (level 2).

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