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Training provider

TRANSWORLD PUBLICATIONS SERVICES LIMITED

Employer reviews

Excellent (6 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 40% 60% 5
Reporting on progress of apprentices 80% 20% 5
Getting new apprentices started 100% 0% 4
Providing the right training at the right time 100% 0% 2
Improving apprentice skills 100% 0% 2
Working with small numbers of apprentices 50% 50% 2
Training facilities 100% 0% 2
Initial assessment of apprentices 0% 100% 1

Apprentice reviews

Not yet reviewed

Provider overview

Protocol Consultancy Services was established as a Training Provider in 1996 and currently in 2019 has 14 staff and a team of part time consultants.
We are an approved Work Based Training Provider for The Education and Skills Funding Agency. (PCS is part of the Protocol Group of Companies and is a trading name of Transworld Publications Services Ltd).

Protocol currently holds Martix and Investor In People Status.

Work undertaken is mainly in the Midlands area, through government funding although we are prepared to travel anywhere in the UK should it be necessary for the delivery of apprenticeships and advanced apprenticeships. We also undertake consultancy work in management and skills training. We have developed our own virtual learning environment that allows access from anywhere.

Apprenticeship training course

Customer service practitioner (level 2)

92% pass rate (out of 40 apprentices)

66% national average pass rate

Explain pass rate
The percentage of apprentices who successfully passed a similar apprenticeship with this training provider in the 2018 to 2019 academic year.

TRANSWORLD PUBLICATIONS SERVICES LIMITED’s training options

  • available At apprentice’s workplace
  • available Day release
  • not available Block release

Apprenticeship location

Check TRANSWORLD PUBLICATIONS SERVICES LIMITED’s training options for the apprenticeship location.

Contact this provider about this course

Telephone
01212362634
Shortlisted

TRANSWORLD PUBLICATIONS SERVICES LIMITED is 1 of 449 training providers for Customer service practitioner (level 2).

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