TRANSWORLD PUBLICATIONS SERVICES LIMITED
Employer review details
|Statement||Percentage of employers that selected this as a "strength"||Percentage of employers that selected this as "needs improvement"||Total number of employers that selected this statement|
|Communication with employers||40%||60%||5|
|Reporting on progress of apprentices||80%||20%||5|
|Getting new apprentices started||100%||0%||4|
|Providing the right training at the right time||100%||0%||2|
|Improving apprentice skills||100%||0%||2|
|Working with small numbers of apprentices||50%||50%||2|
|Initial assessment of apprentices||0%||100%||1|
Protocol Consultancy Services was established as a Training Provider in 1996 and currently in 2019 has 14 staff and a team of part time consultants.
We are an approved Work Based Training Provider for The Education and Skills Funding Agency. (PCS is part of the Protocol Group of Companies and is a trading name of Transworld Publications Services Ltd).
Protocol currently holds Martix and Investor In People Status.
Work undertaken is mainly in the Midlands area, through government funding although we are prepared to travel anywhere in the UK should it be necessary for the delivery of apprenticeships and advanced apprenticeships. We also undertake consultancy work in management and skills training. We have developed our own virtual learning environment that allows access from anywhere.
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Customer service practitioner (level 2)
92% pass rate (out of 40 apprentices)
66% national average pass rate
Explain pass rate
TRANSWORLD PUBLICATIONS SERVICES LIMITED’s training options
The Old Guild House, 1 New Market Street, Birmingham, B3 2NH
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TRANSWORLD PUBLICATIONS SERVICES LIMITED is 1 of 452 training providers for Customer service practitioner (level 2).