Skip to main content

We're improving Find apprenticeship training. What do you think of this service? (opens in a new tab)


Training provider

POULTEC TRAINING LIMITED

Employer reviews

Excellent (122 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 81% 19% 94
Providing the right training at the right time 90% 10% 68
Getting new apprentices started 91% 9% 58
Reporting on progress of apprentices 54% 46% 57
Improving apprentice skills 88% 12% 34
Initial assessment of apprentices 91% 9% 22
Working with small numbers of apprentices 100% 0% 21
Adapting to my needs 90% 10% 21
Training facilities 100% 0% 7

Apprentice reviews

Excellent (74 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 96% 4%
Ensuring you understand the requirements of your end-point assessment 97% 3%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 96% 4%
Providing accessible training resources 97% 3%
Balancing online learning with classroom-based training to suit your apprenticeship 93% 7%
Taking into account your previous learning 95% 5%
Giving you relevant training that helps you perform your job better 96% 4%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 93% 7%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 97% 3%
Supporting you and your apprenticeship 97% 3%
Resolving any issues you have 97% 3%
Preparing you for success in your future career 97% 3%

Provider overview

Poultec Training has established a reputation for delivering high quality, industry specific training on a regional and national basis. This has only been possible by having high calibre, knowledgeable staff and excellent resources.Poultec remains competitive by ensuring that we not only meet but exceed the expectations of the companies that we work with.

We believe that by helping you recruit and train an apprentice/trainee, we are helping you prepare your business for the future. We ensure that our training programmes give apprentices and trainees the right skills for your business.We deliver training in the following sectors: Agriculture, Business & Administration, Butchery, Contact Centre, Customer Service, Engineering, Hair & Beauty,Hospitality, IT, Management, Manufacture, Retail, Warehousing.

Apprenticeship training course

Customer service practitioner (level 2)

62% achievement rate (out of 60 apprentices)

54% national achievement rate

Explain achievement rate
The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

Apprenticeship location

birmingham, west midlands Remove location

POULTEC TRAINING LIMITED’s training options

Head office 123.6 miles away

South Green Park Enterprise Centre, South Green, Mattishall, Dereham, NR20 3JY

  • not available At apprentice’s workplace
  • available Day release: 123.5 miles away
  • not available Block release

Day release address

Enterprise Centre South Green Park, Mattishall, DEREHAM, Norfolk, NR20 3JY

Contact this provider about this course

Telephone
01362 850983
Shortlisted

POULTEC TRAINING LIMITED is 1 of 402 training providers for Customer service practitioner (level 2) at the apprenticeship location.

View training providers

We're improving Find apprenticeship training. What did you think of this service? (opens in a new tab)

Back to top View shortlist