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Training provider

THE NORTHUMBERLAND COUNCIL

Employer reviews

Good (4 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 25% 75% 4
Getting new apprentices started 25% 75% 4
Providing the right training at the right time 50% 50% 2
Adapting to my needs 50% 50% 2
Initial assessment of apprentices 100% 0% 1
Reporting on progress of apprentices 0% 100% 1

Apprentice reviews

Excellent (14 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 86% 14%
Ensuring you understand the requirements of your end-point assessment 86% 14%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 93% 7%
Providing accessible training resources 100% 0%
Balancing online learning with classroom-based training to suit your apprenticeship 100% 0%
Taking into account your previous learning 86% 14%
Giving you relevant training that helps you perform your job better 86% 14%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 100% 0%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 86% 14%
Supporting you and your apprenticeship 100% 0%
Resolving any issues you have 93% 7%
Preparing you for success in your future career 86% 14%

Provider overview

The Northumberland Learning and Skills Service has an excellent track record of offering a range of quality apprenticeship frameworks to support specific needs to your business and we can assist your business to recruit apprentices by offering the following services:

  • Arranging to meet with you to discuss your requirements.
  • Identifying the appropriate apprenticeship for your business.
  • Assisting with free design and advertising of your apprenticeship vacancies.
  • Identifying appropriate apprenticeship candidates for your business through our screening process.
  • Supporting you throughout the apprenticeship programme.
  • Providing outstanding apprenticeship training and support.
Apprenticeship training course

Customer service practitioner (level 2)

76% achievement rate (out of 40 apprentices)

54% national achievement rate

Explain achievement rate
The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

Apprenticeship location

SR8 2RN Remove location

THE NORTHUMBERLAND COUNCIL’s training options

Head office 30.3 miles away

County Hall, Morpeth, NE61 2EF

  • not available At apprentice’s workplace
  • available Day release: 31.8 miles away
  • not available Block release

Day release address

Open Learning Centre, King Edward VI High School, Cottingwood Lane, MORPETH, Northumberland, NE61 1DN

Contact this provider about this course

Telephone
01670622099
Shortlisted

THE NORTHUMBERLAND COUNCIL is 1 of 402 training providers for Customer service practitioner (level 2) at the apprenticeship location.

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