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Training provider

NORTH LANCS. TRAINING GROUP LIMITED(THE)

Employer reviews

Excellent (158 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 64% 36% 122
Reporting on progress of apprentices 44% 56% 82
Getting new apprentices started 88% 12% 73
Providing the right training at the right time 87% 13% 55
Initial assessment of apprentices 76% 24% 49
Improving apprentice skills 87% 13% 46
Adapting to my needs 82% 18% 44
Working with small numbers of apprentices 97% 3% 39
Training facilities 59% 41% 17

Apprentice reviews

Good (97 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 79% 21%
Ensuring you understand the requirements of your end-point assessment 82% 18%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 81% 19%
Providing accessible training resources 89% 11%
Balancing online learning with classroom-based training to suit your apprenticeship 76% 24%
Taking into account your previous learning 85% 15%
Giving you relevant training that helps you perform your job better 82% 18%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 85% 15%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 89% 11%
Supporting you and your apprenticeship 85% 15%
Resolving any issues you have 86% 14%
Preparing you for success in your future career 85% 15%

Provider overview

Established in 1969, NLTG is one of the largest training providers in the country, delivering apprenticeships and training solutions to companies large and small. We work closely with companies to understand business goals and to jointly design Apprenticeship programmes. Our industry expert tutors deliver high quality, flexible training on employer premises, via a blended delivery model (remote and face-to-face) which is tailored to meet business and learner need. Our Apprenticeships are available in subjects including Management, Team Leading, Coaching, Customer Service, Furniture Occupations, Sewing Machinist, Material Cutting, Business Administration, Digital IT, Marketing, Catering, Hospitality, Lean Manufacturing and Warehousing.

Apprenticeship training course

Customer service practitioner (level 2)

49% achievement rate (out of 60 apprentices)

54% national achievement rate

Explain achievement rate
The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

Apprenticeship location

Manchester, Greater Manchester Remove location

NORTH LANCS. TRAINING GROUP LIMITED(THE)’s training options

Head office 20.4 miles away

Bradshawgate House, Oak Street, Accrington, BB5 1EQ

  • available At apprentice’s workplace
  • not available Day release
  • not available Block release

Contact this provider about this course

Telephone
01254300779
Shortlisted

NORTH LANCS. TRAINING GROUP LIMITED(THE) is 1 of 402 training providers for Customer service practitioner (level 2) at the apprenticeship location.

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