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Training provider

NORTH LANCS. TRAINING GROUP LIMITED(THE)

Employer reviews

Excellent (253 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 68% 32% 187
Reporting on progress of apprentices 50% 50% 129
Getting new apprentices started 82% 18% 114
Providing the right training at the right time 88% 12% 86
Initial assessment of apprentices 73% 27% 85
Improving apprentice skills 89% 11% 70
Adapting to my needs 82% 18% 57
Working with small numbers of apprentices 94% 6% 54
Training facilities 71% 29% 17

Apprentice reviews

Good (20 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 75% 25%
Ensuring you understand the requirements of your end-point assessment 80% 20%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 75% 25%
Providing accessible training resources 90% 10%
Balancing online learning with classroom-based training to suit your apprenticeship 70% 30%
Taking into account your previous learning 80% 20%
Giving you relevant training that helps you perform your job better 75% 25%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 85% 15%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 80% 20%
Supporting you and your apprenticeship 85% 15%
Resolving any issues you have 75% 25%
Preparing you for success in your future career 85% 15%

Provider overview

Established in 1969, NLTG is one of the largest independent training providers in the country, delivering Apprenticeships and training solutions to companies large and small. We work closely with companies to understand business goals and to jointly design apprenticeship programmes.

An Ofsted ‘Good’ provider, we deliver high quality, flexible training on employer premises, delivered by our industry expert tutors. Our blended delivery model (remote and face-to-face) is tailored to meet business and learner need.

NLTG apprenticeships are available in subjects including Management, Team Leading, Customer Service, Furniture Occupations, Business Administration, Digital IT Support, Digital Marketing, Retail, Catering/Hospitality and Warehousing.

Apprenticeship training course

Customer service practitioner (level 2)

59% pass rate (out of 130 apprentices)

66% national average pass rate

Explain pass rate
The percentage of apprentices who successfully passed a similar apprenticeship with this training provider in the 2018 to 2019 academic year.

NORTH LANCS. TRAINING GROUP LIMITED(THE)’s training options

Head office

Bradshawgate House, Oak Street, Accrington, BB5 1EQ

  • available At apprentice’s workplace
  • not available Day release
  • not available Block release

Apprenticeship location

Check NORTH LANCS. TRAINING GROUP LIMITED(THE)’s training options for the apprenticeship location.

Contact this provider about this course

Telephone
01254300779
Shortlisted

NORTH LANCS. TRAINING GROUP LIMITED(THE) is 1 of 439 training providers for Customer service practitioner (level 2).

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