Training provider

NORFOLK COUNTY COUNCIL

Employer reviews

Good (22 reviews)

Employer review details

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Communication with employers	33%	67%	18
Getting new apprentices started	92%	8%	13
Reporting on progress of apprentices	44%	56%	9
Providing the right training at the right time	75%	25%	8
Adapting to my needs	62%	38%	8
Initial assessment of apprentices	71%	29%	7
Improving apprentice skills	83%	17%	6
Working with small numbers of apprentices	100%	0%	4
Training facilities	25%	75%	4

Apprentice reviews

Good (85 reviews)

Apprentice review details

Communication
Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Communicating clearly with you	80%	20%
Ensuring you understand the requirements of your end-point assessment	81%	19%

Organisation
Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Organising well-structured training	81%	19%
Providing accessible training resources	82%	18%
Balancing online learning with classroom-based training to suit your apprenticeship	76%	24%
Taking into account your previous learning	81%	19%
Giving you relevant training that helps you perform your job better	84%	16%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time	84%	16%

Support
Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones	87%	13%
Supporting you and your apprenticeship	84%	16%
Resolving any issues you have	88%	12%
Preparing you for success in your future career	85%	15%

Provider overview

NCLS covers all employers across the whole of Norfolk, from single traders to multinational organisations. As an OFSTED rated good provider you can rest assured that your apprentices will be receiving some of the highest quality provision available. For further details please contact us directly using the details given.

Courses offered

View all 24 courses offered by this provider

Select a course to view locations, training options and contact details.

Accounts or finance assistant (level 2)

Adult care worker (level 2)

Assessor coach (level 4)

Assistant accountant (level 3)

Business administrator (level 3)

Customer service practitioner (level 2)

Customer service specialist (level 3)

Digital support technician (level 3)

Early intervention practitioner (level 4)

Early years educator (level 3)

Early years lead practitioner (level 5)

Early years practitioner (level 2)

Emergency contact handler (level 3)

HR support (level 3)

Lead adult care worker (level 3)

Lead practitioner in adult care (level 4)

Leader in adult care (level 5)

Library, information and archive services assistant (level 3)

Multi-channel marketer (level 3)

Operational firefighter (level 3)

Operations manager (level 5)

Professional accounting or taxation technician (level 4)

Teaching assistant (level 3)

Team leader (level 3)

Apprenticeship training course

Customer service practitioner (level 2)

46% achievement rate (out of 10 apprentices)

54% national achievement rate

Explain achievement rate

The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

Apprenticeship location

Newcastle upon Tyne, Tyne & Wear Remove location