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Training provider

NORFOLK COUNTY COUNCIL

UKPRN 10004657

Customer service practitioner (level 2)

Training options for this course

This provider offers these training options for this course. Search for a city or postcode to view what options are available in your location and distances from your location to the training options.

Training option Location

At apprentice's workplace

Training at the employer's location.

Training is provided at apprentice’s workplaces in certain regions. Search for a city or postcode to see if the provider offers training at the apprentice’s workplace in your location.

Day release

One day a week at the provider's location.

169 King Street, Norwich, Norfolk, NR1 1QW

Course achievements and participation

Achievements

No data

There is not enough data to show the achievement rate for this course. This may be because a small number of apprentices completed this course, or this is a new course for this provider.

Participation

14

apprentices have completed this course and taken their end-point assessment with this provider since 2020

Course-level data collected by the Department for Education.

Training provider information

Employer and apprentice reviews for this training provider

Employers

Poor

average review from 1 employer when asked to rate this provider as 'Excellent', 'Good', 'Poor' or 'Very poor'.

Apprentices

Good

average review from 25 apprentices when asked to rate this provider as 'Excellent', 'Good', 'Poor' or 'Very poor'.

Combined reviews for all courses delivered by this provider in the last full academic year (2023 to 2024). Data collected by Department for Education.
View reviews with feedback from the last 5 years

1 August 2024 to today

These are the most recent reviews for this training provider. We update the main star rating on this page when we have reviews from a full academic year.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Good (2 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Providing the right training at the right time(selected by 2 employers)

    50%50%
  • Communication with employers(selected by 2 employers)

    50%50%
  • Getting new apprentices started(selected by 1 employer)

    0%100%
  • Improving apprentice skills(selected by 1 employer)

    100%0%
  • Reporting on progress of apprentices(selected by 1 employer)

    0%100%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 50% 50% 2
Communication with employers 50% 50% 2
Getting new apprentices started 0% 100% 1
Improving apprentice skills 100% 0% 1
Reporting on progress of apprentices 0% 100% 1

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (5 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Communication

  • Communicating clearly with you(selected by 5 apprentices)

    100%0%
  • Ensuring you understand the requirements of your end-point assessment(selected by 5 apprentices)

    100%0%
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Organisation

  • Organising well-structured training(selected by 5 apprentices)

    80%20%
  • Providing accessible training resources(selected by 5 apprentices)

    80%20%
  • Balancing online learning with classroom-based training to suit your apprenticeship(selected by 5 apprentices)

    100%0%
  • Taking into account your previous learning(selected by 5 apprentices)

    100%0%
  • Giving you relevant training that helps you perform your job better(selected by 5 apprentices)

    100%0%
  • Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 5 apprentices)

    80%20%
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Support

  • Helping you learn new skills and develop existing ones(selected by 5 apprentices)

    100%0%
  • Supporting you and your apprenticeship(selected by 5 apprentices)

    100%0%
  • Resolving any issues you have(selected by 5 apprentices)

    100%0%
  • Preparing you for success in your future career(selected by 5 apprentices)

    100%0%
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 100% 0%
Ensuring you understand the requirements of your end-point assessment 100% 0%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 80% 20%
Providing accessible training resources 80% 20%
Balancing online learning with classroom-based training to suit your apprenticeship 100% 0%
Taking into account your previous learning 100% 0%
Giving you relevant training that helps you perform your job better 100% 0%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 80% 20%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 100% 0%
Supporting you and your apprenticeship 100% 0%
Resolving any issues you have 100% 0%
Preparing you for success in your future career 100% 0%

1 August 2023 to 31 July 2024

These reviews are for all courses delivered by this provider in the last full academic year.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Poor (1 review)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Communication with employers(selected by 1 employer)

    0%100%
  • Getting new apprentices started(selected by 1 employer)

    0%100%
  • Initial assessment of apprentices(selected by 1 employer)

    0%100%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 0% 100% 1
Getting new apprentices started 0% 100% 1
Initial assessment of apprentices 0% 100% 1

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (25 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Communication

  • Communicating clearly with you(selected by 25 apprentices)

    72%28%
  • Ensuring you understand the requirements of your end-point assessment(selected by 25 apprentices)

    64%36%
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Organisation

  • Organising well-structured training(selected by 25 apprentices)

    64%36%
  • Providing accessible training resources(selected by 25 apprentices)

    76%24%
  • Balancing online learning with classroom-based training to suit your apprenticeship(selected by 25 apprentices)

    72%28%
  • Taking into account your previous learning(selected by 25 apprentices)

    72%28%
  • Giving you relevant training that helps you perform your job better(selected by 25 apprentices)

    68%32%
  • Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 25 apprentices)

    80%20%
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Support

  • Helping you learn new skills and develop existing ones(selected by 25 apprentices)

    72%28%
  • Supporting you and your apprenticeship(selected by 25 apprentices)

    72%28%
  • Resolving any issues you have(selected by 25 apprentices)

    72%28%
  • Preparing you for success in your future career(selected by 25 apprentices)

    68%32%
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 72% 28%
Ensuring you understand the requirements of your end-point assessment 64% 36%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 64% 36%
Providing accessible training resources 76% 24%
Balancing online learning with classroom-based training to suit your apprenticeship 72% 28%
Taking into account your previous learning 72% 28%
Giving you relevant training that helps you perform your job better 68% 32%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 80% 20%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 72% 28%
Supporting you and your apprenticeship 72% 28%
Resolving any issues you have 72% 28%
Preparing you for success in your future career 68% 32%

1 August 2022 to 31 July 2023

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (6 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Providing the right training at the right time(selected by 4 employers)

    75%25%
  • Communication with employers(selected by 6 employers)

    33%67%
  • Getting new apprentices started(selected by 3 employers)

    100%0%
  • Improving apprentice skills(selected by 2 employers)

    100%0%
  • Working with small numbers of apprentices(selected by 1 employer)

    100%0%
  • Initial assessment of apprentices(selected by 1 employer)

    0%100%
  • Reporting on progress of apprentices(selected by 3 employers)

    67%33%
  • Adapting to my needs(selected by 2 employers)

    50%50%
  • Training facilities(selected by 1 employer)

    0%100%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 75% 25% 4
Communication with employers 33% 67% 6
Getting new apprentices started 100% 0% 3
Improving apprentice skills 100% 0% 2
Working with small numbers of apprentices 100% 0% 1
Initial assessment of apprentices 0% 100% 1
Reporting on progress of apprentices 67% 33% 3
Adapting to my needs 50% 50% 2
Training facilities 0% 100% 1

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (55 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Communication

  • Communicating clearly with you(selected by 55 apprentices)

    82%18%
  • Ensuring you understand the requirements of your end-point assessment(selected by 55 apprentices)

    87%13%
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Organisation

  • Organising well-structured training(selected by 55 apprentices)

    89%11%
  • Providing accessible training resources(selected by 55 apprentices)

    85%15%
  • Balancing online learning with classroom-based training to suit your apprenticeship(selected by 55 apprentices)

    76%24%
  • Taking into account your previous learning(selected by 55 apprentices)

    84%16%
  • Giving you relevant training that helps you perform your job better(selected by 55 apprentices)

    89%11%
  • Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 55 apprentices)

    85%15%
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Support

  • Helping you learn new skills and develop existing ones(selected by 55 apprentices)

    93%7%
  • Supporting you and your apprenticeship(selected by 55 apprentices)

    87%13%
  • Resolving any issues you have(selected by 55 apprentices)

    95%5%
  • Preparing you for success in your future career(selected by 55 apprentices)

    91%9%
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 82% 18%
Ensuring you understand the requirements of your end-point assessment 87% 13%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 89% 11%
Providing accessible training resources 85% 15%
Balancing online learning with classroom-based training to suit your apprenticeship 76% 24%
Taking into account your previous learning 84% 16%
Giving you relevant training that helps you perform your job better 89% 11%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 85% 15%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 93% 7%
Supporting you and your apprenticeship 87% 13%
Resolving any issues you have 95% 5%
Preparing you for success in your future career 91% 9%

1 August 2021 to 31 July 2022

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Good (10 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Providing the right training at the right time(selected by 2 employers)

    50%50%
  • Communication with employers(selected by 8 employers)

    38%62%
  • Getting new apprentices started(selected by 6 employers)

    100%0%
  • Improving apprentice skills(selected by 3 employers)

    67%33%
  • Working with small numbers of apprentices(selected by 2 employers)

    100%0%
  • Initial assessment of apprentices(selected by 5 employers)

    100%0%
  • Reporting on progress of apprentices(selected by 6 employers)

    33%67%
  • Adapting to my needs(selected by 5 employers)

    60%40%
  • Training facilities(selected by 1 employer)

    0%100%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 50% 50% 2
Communication with employers 38% 62% 8
Getting new apprentices started 100% 0% 6
Improving apprentice skills 67% 33% 3
Working with small numbers of apprentices 100% 0% 2
Initial assessment of apprentices 100% 0% 5
Reporting on progress of apprentices 33% 67% 6
Adapting to my needs 60% 40% 5
Training facilities 0% 100% 1

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices gave feedback about this training provider.

1 August 2020 to 31 July 2021

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Good (5 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Providing the right training at the right time(selected by 2 employers)

    100%0%
  • Communication with employers(selected by 3 employers)

    33%67%
  • Getting new apprentices started(selected by 3 employers)

    100%0%
  • Improving apprentice skills(selected by 1 employer)

    100%0%
  • Working with small numbers of apprentices(selected by 1 employer)

    100%0%
  • Adapting to my needs(selected by 1 employer)

    100%0%
  • Training facilities(selected by 2 employers)

    50%50%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 100% 0% 2
Communication with employers 33% 67% 3
Getting new apprentices started 100% 0% 3
Improving apprentice skills 100% 0% 1
Working with small numbers of apprentices 100% 0% 1
Adapting to my needs 100% 0% 1
Training facilities 50% 50% 2

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices gave feedback about this training provider.

1 August 2020 to today

These reviews are for all courses delivered by this provider in the last 5 academic years.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Good (24 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Providing the right training at the right time(selected by 10 employers)

    70%30%
  • Communication with employers(selected by 20 employers)

    35%65%
  • Getting new apprentices started(selected by 14 employers)

    86%14%
  • Improving apprentice skills(selected by 7 employers)

    86%14%
  • Working with small numbers of apprentices(selected by 4 employers)

    100%0%
  • Initial assessment of apprentices(selected by 7 employers)

    71%29%
  • Reporting on progress of apprentices(selected by 10 employers)

    40%60%
  • Adapting to my needs(selected by 8 employers)

    62%38%
  • Training facilities(selected by 4 employers)

    25%75%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 70% 30% 10
Communication with employers 35% 65% 20
Getting new apprentices started 86% 14% 14
Improving apprentice skills 86% 14% 7
Working with small numbers of apprentices 100% 0% 4
Initial assessment of apprentices 71% 29% 7
Reporting on progress of apprentices 40% 60% 10
Adapting to my needs 62% 38% 8
Training facilities 25% 75% 4

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (85 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Communication

  • Communicating clearly with you(selected by 85 apprentices)

    80%20%
  • Ensuring you understand the requirements of your end-point assessment(selected by 85 apprentices)

    81%19%
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Organisation

  • Organising well-structured training(selected by 85 apprentices)

    81%19%
  • Providing accessible training resources(selected by 85 apprentices)

    82%18%
  • Balancing online learning with classroom-based training to suit your apprenticeship(selected by 85 apprentices)

    76%24%
  • Taking into account your previous learning(selected by 85 apprentices)

    81%19%
  • Giving you relevant training that helps you perform your job better(selected by 85 apprentices)

    84%16%
  • Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 85 apprentices)

    84%16%
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Support

  • Helping you learn new skills and develop existing ones(selected by 85 apprentices)

    87%13%
  • Supporting you and your apprenticeship(selected by 85 apprentices)

    84%16%
  • Resolving any issues you have(selected by 85 apprentices)

    88%12%
  • Preparing you for success in your future career(selected by 85 apprentices)

    85%15%
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 80% 20%
Ensuring you understand the requirements of your end-point assessment 81% 19%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 81% 19%
Providing accessible training resources 82% 18%
Balancing online learning with classroom-based training to suit your apprenticeship 76% 24%
Taking into account your previous learning 81% 19%
Giving you relevant training that helps you perform your job better 84% 16%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 84% 16%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 87% 13%
Supporting you and your apprenticeship 84% 16%
Resolving any issues you have 88% 12%
Preparing you for success in your future career 85% 15%

Contact this training provider

Registered address
County Hall, Martineau Lane, Norwich, NR1 2DH
Telephone
01603 306611

Training provider overview and courses delivered

View 25 courses delivered by this training provider

Norfolk County Council Adult Learning proudly serves employers throughout Norfolk, Suffolk, and Cambridgeshire, from sole traders to multinational corporations. As an OFSTED-rated 'Good' provider and the recipient of the TES Adult Education Provider of the Year Award 2021, we guarantee that your apprentices will receive top-quality training. Our Workforce Development Advisors will support your business throughout the entire process, ensuring a seamless and effective experience. For more information, please contact us directly.

For general information about this provider, such as the total participation and achievement rate for all courses they deliver, view our provider details page for NORFOLK COUNTY COUNCIL .

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Shortlisted

NORFOLK COUNTY COUNCIL is 1 of 383 training providers for Customer service practitioner (level 2).

View training providers for this course