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Training provider


Employer reviews

Excellent (217 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 75% 25% 155
Reporting on progress of apprentices 47% 53% 126
Getting new apprentices started 91% 9% 95
Providing the right training at the right time 91% 9% 65
Improving apprentice skills 84% 16% 61
Training facilities 90% 10% 59
Adapting to my needs 81% 19% 54
Initial assessment of apprentices 74% 26% 39
Working with small numbers of apprentices 100% 0% 28

Provider overview

Newcastle and Stafford Colleges Group (NSCG) are one of the region's leading provider of apprenticeships with a long and highly successful track record of delivery and over 2000 apprentices. NSCG operates from two state-of-the-art College campuses, Newcastle-under-Lyme and Stafford, as well as Axia based in Stoke-on-Trent.

NSCG support employers with apprenticeship levy investment, navigating the apprenticeship service and recruiting and selecting candidates.

NSCG have apprentices in many of the regions blue chip companies as well as hundreds of SME's across the whole of Stoke-on-Trent, Staffordshire and further afield.

Apprenticeships are available from level 2 to 5 with progression routes to degree depending upon the job role.

Apprenticeship training course

Customer service practitioner (level 2)

78% pass rate (out of 100 apprentices)

66% national average pass rate

Explain pass rate
The percentage of apprentices who successfully passed a similar apprenticeship with this training provider in the 2018 to 2019 academic year.


Head office

Knutton Lane, Newcastle, ST5 2GB

  • available At apprentice’s workplace
  • available Day release
  • not available Block release

Apprenticeship location

Check NEWCASTLE AND STAFFORD COLLEGES GROUP’s training options for the apprenticeship location.

Contact this provider about this course

01782 254287 or 01785 275660

NEWCASTLE AND STAFFORD COLLEGES GROUP is 1 of 471 training providers for Customer service practitioner (level 2).

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