Training provider

NEWCASTLE UPON TYNE CITY COUNCIL

Employer reviews

Excellent (6 reviews)

Employer review details

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Communication with employers	40%	60%	5
Getting new apprentices started	75%	25%	4
Providing the right training at the right time	100%	0%	2
Working with small numbers of apprentices	100%	0%	2
Initial assessment of apprentices	100%	0%	2
Reporting on progress of apprentices	0%	100%	2
Improving apprentice skills	100%	0%	1

Apprentice reviews

Excellent (5 reviews)

Apprentice review details

Communication
Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Communicating clearly with you	80%	20%
Ensuring you understand the requirements of your end-point assessment	100%	0%

Organisation
Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Organising well-structured training	80%	20%
Providing accessible training resources	100%	0%
Balancing online learning with classroom-based training to suit your apprenticeship	80%	20%
Taking into account your previous learning	80%	20%
Giving you relevant training that helps you perform your job better	100%	0%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time	100%	0%

Support
Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones	100%	0%
Supporting you and your apprenticeship	100%	0%
Resolving any issues you have	80%	20%
Preparing you for success in your future career	80%	20%

Provider overview

Newcastle City Learning has provided adult learning within the city for many years. Our mission is to help people learn and achieve in a friendly and supportive environment. Within Newcastle City Council, Newcastle City Learning sits within the Education and Skills Division within the People Directorate. At the heart of the service is an ethos of supporting the people furthest away from the labour market in the city to develop their skills. Most provision is delivered and managed directly.

Newcastle City Learning offer professional training in a range of apprenticeship areas.

Our current offer includes office based, management, childcare, teaching and learning apprenticeships.

Delivering across the North East region we provide training and development for both new and existing staff at intermediate, advanced and higher levels.

Courses offered

View all 14 courses offered by this provider

Select a course to view locations, training options and contact details.

Accounts or finance assistant (level 2)

Adult care worker (level 2)

Business administrator (level 3)

Customer service practitioner (level 2)

Early years educator (level 3)

Early years practitioner (level 2)

Healthcare support worker (level 2)

HR support (level 3)

Lead adult care worker (level 3)

Learning and skills teacher (level 5)

Operations manager (level 5)

Senior healthcare support worker (level 3)

Teaching assistant (level 3)

Team leader (level 3)

Apprenticeship training course

Customer service practitioner (level 2)

83% achievement rate (out of 10 apprentices)

54% national achievement rate

Explain achievement rate

The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

Apprenticeship location

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