Training provider

NCG

Employer reviews

Good (225 reviews)

Employer review details

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Communication with employers	46%	54%	167
Reporting on progress of apprentices	32%	68%	103
Getting new apprentices started	75%	25%	80
Improving apprentice skills	75%	25%	64
Providing the right training at the right time	55%	45%	58
Training facilities	73%	27%	55
Working with small numbers of apprentices	86%	14%	51
Initial assessment of apprentices	77%	23%	44
Adapting to my needs	47%	53%	34

Apprentice reviews

Good (70 reviews)

Apprentice review details

Communication

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Communicating clearly with you	50%	50%
Ensuring you understand the requirements of your end-point assessment	71%	29%

Organisation

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Organising well-structured training	61%	39%
Providing accessible training resources	76%	24%
Balancing online learning with classroom-based training to suit your apprenticeship	59%	41%
Taking into account your previous learning	69%	31%
Giving you relevant training that helps you perform your job better	69%	31%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time	77%	23%

Support

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones	79%	21%
Supporting you and your apprenticeship	74%	26%
Resolving any issues you have	61%	39%
Preparing you for success in your future career	74%	26%

Provider overview

NCG is one of the UKs largest providers of education, training and employability. We deliver apprenticeships from: Newcastle CollegeCarlisle CollegeWest Lancashire CollegeKidderminster CollegeLewisham College & Southwark CollegeOur mission is to enable economic prosperity and social mobility through exceptional education. Our colleges work with hundreds of local employers to offer a range of apprenticeships, bespoke to local industries and employment opportunities. We are proud to create and deliver apprenticeships standards in sectors such as construction, engineering, technical services, business, health, accounting, computing and many more. For aspiring apprentices and employers, full details are on each colleges website.

Courses offered

View all 36 courses offered by this provider

Select a course to view locations, training options and contact details.

Accounts or finance assistant (level 2)

Assistant accountant (level 3)

Autocare technician (level 2)

Bricklayer (level 2)

Business administrator (level 3)

Carpentry and joinery (level 2)

Chartered manager (degree) (level 6)

Chef de partie (level 3)

Commis chef (level 2)

Craft bricklayer (level 3)

Craft carpentry and joinery (level 3)

Creative digital design professional (integrated degree) (level 6)

Customer service practitioner (level 2)

Digital and technology solutions professional (level 6)

Digital marketer (integrated degree) (level 6)

Domestic electrician (level 3)

Engineering fitter (level 3)

Engineering operative (level 2)

Engineering technician (level 3)

Hairdressing professional (level 2)

Heavy vehicle service and maintenance technician (level 3)

Information communications technician (level 3)

Installation and maintenance electrician (level 3)

Learning and skills teacher (level 5)

Machining technician (level 3)

Maintenance and operations engineering technician (level 3)

Metal fabricator (level 3)

Motor vehicle service and maintenance technician - light vehicle (level 3)

Painter and decorator (level 2)

Plasterer (level 2)

Plate welder (level 3)

Plumbing and domestic heating technician (level 3)

Professional accounting or taxation technician (level 4)

Property maintenance operative (level 2)

Rail engineering technician (level 3)

Roofer (level 2)

Apprenticeship training course

Customer service practitioner (level 2)

58% achievement rate (out of 20 apprentices)

54% national achievement rate

Explain achievement rate

The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

Apprenticeship location

Newcastle upon Tyne, Tyne & Wear Remove location

NCG’s training options

Head office 1.6 miles away

Rye Hill Campus, Scotswood Road, Newcastle Upon Tyne, NE4 7SA

• not available At apprentice’s workplace
• available Day release: 52.1 miles away
• not available Block release

Day release address

Strand Road, Carlisle, CA1 1HS

Contact this provider about this course

• Email: Enquiries@westlancs.ac.uk
• Telephone: 01695 52300
• Website: https://westlancs.ac.uk

Shortlisted

NCG is 1 of 402 training providers for Customer service practitioner (level 2) at the apprenticeship location.

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