Training provider

NEWBURY COLLEGE

Employer reviews

Excellent (52 reviews)

Employer review details

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Communication with employers	63%	37%	38
Training facilities	91%	9%	23
Getting new apprentices started	75%	25%	20
Improving apprentice skills	89%	11%	18
Reporting on progress of apprentices	24%	76%	17
Adapting to my needs	75%	25%	16
Providing the right training at the right time	80%	20%	15
Working with small numbers of apprentices	80%	20%	10
Initial assessment of apprentices	71%	29%	7

Apprentice reviews

Good (10 reviews)

Apprentice review details

Communication

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Communicating clearly with you	80%	20%
Ensuring you understand the requirements of your end-point assessment	90%	10%

Organisation

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Organising well-structured training	80%	20%
Providing accessible training resources	80%	20%
Balancing online learning with classroom-based training to suit your apprenticeship	80%	20%
Taking into account your previous learning	80%	20%
Giving you relevant training that helps you perform your job better	80%	20%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time	70%	30%

Support

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones	90%	10%
Supporting you and your apprenticeship	80%	20%
Resolving any issues you have	80%	20%
Preparing you for success in your future career	80%	20%

Provider overview

Newbury College is committed to providing high quality learning opportunities for all individuals and employers in West Berkshire and the surrounding areas.

We have been delivering apprenticeship programmes for many years and offer excellent training and outstanding facilities to provide the best possible learning opportunities. We work in partnership with employers to ensure that the apprentices are fully supported for the duration of their apprenticeship and achieve successful result.

Our apprenticeship programmes cater for small and large organisations and cover a wide range of sectors and levels, from intermediate to higher level apprenticeships.

Courses offered

View all 36 courses offered by this provider

Select a course to view locations, training options and contact details.

Accounts or finance assistant (level 2)

Assistant accountant (level 3)

Autocare technician (level 2)

BEMS (building energy management systems) controls engineer (level 4)

Building services engineering service and maintenance engineer (level 3)

Business administrator (level 3)

Carpentry and joinery (level 2)

Chartered manager (degree) (level 6)

Control systems engineer (degree) (level 6)

Craft carpentry and joinery (level 3)

Customer service practitioner (level 2)

Customer service specialist (level 3)

Digital and technology solutions professional (level 6)

Early years educator (level 3)

Early years practitioner (level 2)

Embedded electronic systems design and development engineer (degree) (level 6)

Engineering fitter (level 3)

Engineering manufacturing technician (level 4)

Engineering operative (level 2)

Engineering technician (level 3)

Installation and maintenance electrician (level 3)

Lead adult care worker (level 3)

Lead practitioner in adult care (level 4)

Learning and skills mentor (level 4)

Machining technician (level 3)

Maintenance and operations engineering technician (level 3)

Manufacturing engineer (degree) (level 6)

Motor vehicle service and maintenance technician - light vehicle (level 3)

Operations manager (level 5)

Plumbing and domestic heating technician (level 3)

Post graduate engineer (level 7)

Product design and development engineer (degree) (level 6)

Professional accounting or taxation technician (level 4)

Senior leader (level 7)

Teaching assistant (level 3)

Team leader (level 3)

Apprenticeship training course

Customer service practitioner (level 2)

72% achievement rate (out of 20 apprentices)

54% national achievement rate

Explain achievement rate

The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

Apprenticeship location

birmingham, west midlands Remove location

NEWBURY COLLEGE’s training options

Head office 78.9 miles away

Monks Lane, Newbury, RG14 7TD

• available At apprentice’s workplace (national)
• available Day release: 56.2 miles away
• not available Block release

Day release address

Kings Mead House, Oxpens Road, Oxford, OX1 1AA

Contact this provider about this course

• Email: business@newbury-college.ac.uk
• Telephone: 01635845000
• Website: https://newbury-college.ac.uk/

Shortlisted

NEWBURY COLLEGE is 1 of 402 training providers for Customer service practitioner (level 2) at the apprenticeship location.

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