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Training provider

NEW COLLEGE SWINDON

Employer reviews

Good (76 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 54% 46% 63
Reporting on progress of apprentices 33% 67% 46
Providing the right training at the right time 56% 44% 27
Getting new apprentices started 74% 26% 27
Improving apprentice skills 81% 19% 26
Training facilities 71% 29% 21
Working with small numbers of apprentices 89% 11% 18
Initial assessment of apprentices 88% 12% 16
Adapting to my needs 50% 50% 10

Apprentice reviews

Good (67 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 54% 46%
Ensuring you understand the requirements of your end-point assessment 58% 42%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 61% 39%
Providing accessible training resources 64% 36%
Balancing online learning with classroom-based training to suit your apprenticeship 75% 25%
Taking into account your previous learning 57% 43%
Giving you relevant training that helps you perform your job better 66% 34%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 85% 15%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 72% 28%
Supporting you and your apprenticeship 63% 37%
Resolving any issues you have 72% 28%
Preparing you for success in your future career 69% 31%

Provider overview

New College Swindon is an established provider of apprenticeships across a range of sectors from L2 up to L6, as well as online and distance learning courses. The Swindon & Wiltshire Institute of Technology, based at New College Swindon, is the first-choice training facility for many local employers, offering HTQs, apprenticeships and degree-level courses in STEM subjects.
Although based in Swindon, we employ tutors and assessors who can deliver across the South West. Our expert team of apprenticeship delivery professionals have extensive industry experience in their chosen field. We build sustainable working relationships with employers of all sizes to offer our learners a range of apprenticeship and training opportunities.

Courses offered

View all 43 courses offered by this provider

Select a course to view locations, training options and contact details.

Accounts or finance assistant (level 2)
Adult care worker (level 2)
Assistant accountant (level 3)
Assistant practitioner (health) (level 5)
Autocare technician (level 2)
Bricklayer (level 2)
Business administrator (level 3)
Carpentry and joinery (level 2)
Civil engineering senior technician (level 4)
Civil engineering technician (level 3)
Commis chef (level 2)
Craft carpentry and joinery (level 3)
Customer service practitioner (level 2)
Customer service specialist (level 3)
Data analyst (level 4)
Digital and technology solutions professional (level 6)
Early years educator (level 3)
Early years practitioner (level 2)
Engineering manufacturing technician (level 4)
Engineering technician (level 3)
Hairdressing professional (level 2)
HR support (level 3)
Information communications technician (level 3)
Installation and maintenance electrician (level 3)
Laboratory technician (level 3)
Lead adult care worker (level 3)
Leader in adult care (level 5)
Learning and skills teacher (level 5)
Machining technician (level 3)
Manufacturing engineer (degree) (level 6)
Motor vehicle service and maintenance technician - light vehicle (level 3)
Multi-channel marketer (level 3)
Operations manager (level 5)
Plumbing and domestic heating technician (level 3)
Production chef (level 2)
Professional accounting or taxation technician (level 4)
Property maintenance operative (level 2)
Software developer (level 4)
Software tester (level 4)
Sports coach (level 4)
Teaching assistant (level 3)
Team leader (level 3)
Technician scientist (level 5)
Apprenticeship training course

Customer service practitioner (level 2)

46% achievement rate (out of 10 apprentices)

54% national achievement rate

Explain achievement rate
The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

Apprenticeship location

Canterbury, Kent Remove location

NEW COLLEGE SWINDON’s training options

Head office 124.6 miles away

New College Drive, Swindon, SN3 1AH

  • available At apprentice’s workplace
  • not available Day release
  • not available Block release

Contact this provider about this course

Telephone
01793 498208
Shortlisted

NEW COLLEGE SWINDON is 1 of 402 training providers for Customer service practitioner (level 2) at the apprenticeship location.

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