Training provider

NACRO

Employer reviews

Excellent (8 reviews)

Employer review details

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Communication with employers	80%	20%	5
Improving apprentice skills	50%	50%	4
Providing the right training at the right time	67%	33%	3
Getting new apprentices started	100%	0%	3
Working with small numbers of apprentices	67%	33%	3
Adapting to my needs	33%	67%	3
Training facilities	100%	0%	3
Initial assessment of apprentices	100%	0%	2
Reporting on progress of apprentices	100%	0%	2

Apprentice reviews

Not yet reviewed

Provider overview

Nacro is a national charity which provides services to equip people with skills, advice and support. Totton College is a centre for our apprenticeship provision and is committed to providing a vocational education and training centre of excellence. At Totton, we want every apprentice to have a positive experience which will enable them to develop confidence and self-esteem, & gain the skills, qualities and qualifications that apprentices need and employers want, now and in the future. If you are interested in employing an apprentice, one of our advisors will be on hand to discuss your requirements, explain the recruitment process, funding and working regulations, & provide assistance in producing job descriptions & personal specifications.

Courses offered

View all 11 courses offered by this provider

Select a course to view locations, training options and contact details.

Advanced and creative hair professional (level 3)

Business administrator (level 3)

Customer service practitioner (level 2)

Customer service specialist (level 3)

Digital marketer (level 3)

Early years educator (level 3)

Early years practitioner (level 2)

Hairdressing professional (level 2)

Supply chain operator (level 2)

Supply chain warehouse operative (level 2)

Team leader (level 3)

Apprenticeship training course

Customer service practitioner (level 2)

73% achievement rate (out of 20 apprentices)

54% national achievement rate

Explain achievement rate

The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

Apprenticeship location

birmingham, west midlands Remove location

NACRO’s training options

Head office 101.2 miles away

Walkden House 16-17, Devonshire Square, London, EC2M 4SQ

• not available At apprentice’s workplace
• available Day release: 108.3 miles away
• not available Block release

Day release address

Water Lane, Totton, Hampshire, SO40 3ZX

Contact this provider about this course

• Email: apprenticeships@totton.ac.uk
• Telephone: 02380 878874
• Website: https://www.totton.ac.uk/courses/customer-service-apprenticeship-level-2/

Shortlisted

NACRO is 1 of 402 training providers for Customer service practitioner (level 2) at the apprenticeship location.

View training providers

We're improving Find apprenticeship training. What did you think of this service? (opens in a new tab)