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Training provider

MILTON KEYNES COLLEGE

Employer reviews

Excellent (113 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 69% 31% 89
Getting new apprentices started 76% 24% 54
Reporting on progress of apprentices 47% 53% 51
Initial assessment of apprentices 74% 26% 38
Providing the right training at the right time 78% 22% 36
Improving apprentice skills 92% 8% 36
Adapting to my needs 78% 22% 27
Working with small numbers of apprentices 91% 9% 22
Training facilities 100% 0% 20

Apprentice reviews

Good (30 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 53% 47%
Ensuring you understand the requirements of your end-point assessment 50% 50%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 60% 40%
Providing accessible training resources 70% 30%
Balancing online learning with classroom-based training to suit your apprenticeship 60% 40%
Taking into account your previous learning 60% 40%
Giving you relevant training that helps you perform your job better 57% 43%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 70% 30%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 63% 37%
Supporting you and your apprenticeship 63% 37%
Resolving any issues you have 53% 47%
Preparing you for success in your future career 60% 40%

Provider overview

Milton Keynes College is proud to be an open and inclusive general Further Education College welcoming apprentices of all levels. The college offers a broad range of qualifications with more than 3,000 16-18 year old full-time students studying apprenticeships, vocational and Higher Education courses. In addition, the College delivers employability and key skills training programmes to 3,00 people in the local community. Operating from three campuses located in Leadenhall, Bletchley and Central Milton Keynes, the College is at the heart of the city's economic visioning and community strategy, building a network of lasting partnerships with businesses of all sizes and is a major employer with over 1,000 members of staff.

Apprenticeship training course

Customer service practitioner (level 2)

62% achievement rate (out of 20 apprentices)

54% national achievement rate

Explain achievement rate
The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

Apprenticeship location

WR11 Tewkesbury Remove location

MILTON KEYNES COLLEGE’s training options

Head office

Chaffron Way, Leadenhall, Milton Keynes, MK6 5LP

  • not available At apprentice’s workplace
  • available Day release: 51.3 miles away
  • not available Block release

Day release address

Sherwood Drive, Bletchley, Milton Keynes, Bucks, MK3 6DR

Contact this provider about this course

Telephone
01908 637056
Shortlisted

MILTON KEYNES COLLEGE is 1 of 402 training providers for Customer service practitioner (level 2) at the apprenticeship location.

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