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Find apprenticeship training for your apprentice

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  3. Customer service practitioner (level 2)
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Training provider

MIDDLESBROUGH COUNCIL

Employer reviews

Excellent (13 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 90% 10% 10
Getting new apprentices started 89% 11% 9
Working with small numbers of apprentices 100% 0% 7
Providing the right training at the right time 100% 0% 5
Reporting on progress of apprentices 50% 50% 4
Adapting to my needs 100% 0% 4
Improving apprentice skills 100% 0% 1
Initial assessment of apprentices 100% 0% 1

Apprentice reviews

Not yet reviewed

Provider overview

Middlesbrough Community Learning delivers apprenticeships within the Tees Valley area. The apprenticeship training is delivered over 4 sites.

Our apprentices benefit from:-

  • A highly qualified team of training officers within their respective occupational areas
  • All training classrooms are fitted with up to date industry standard software
  • A continuous programme of development that is tailored to the requirements of the individual employer.

Courses offered

View all 15 courses offered by this provider

Select a course to view locations, training options and contact details.

Associate project manager (level 4)
Business administrator (level 3)
Customer service practitioner (level 2)
Customer service specialist (level 3)
Early years educator (level 3)
Early years practitioner (level 2)
Event assistant (level 3)
Marketing assistant (level 3)
Operations manager (level 5)
Public service operational delivery officer (level 3)
Retailer (level 2)
School business professional (level 4)
Supply chain warehouse operative (level 2)
Teaching assistant (level 3)
Team leader (level 3)
Apprenticeship training course

Customer service practitioner (level 2)

71% achievement rate (out of 10 apprentices)

54% national achievement rate

Explain achievement rate
The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

Apprenticeship location

WA10 1BA Remove location

MIDDLESBROUGH COUNCIL’s training options

Head office

Po Box 500, Middlesbrough, TS1 9FT

  • not available At apprentice’s workplace
  • available Day release: 96.7 miles away
  • not available Block release

Day release address

MCLC Building, Lodore Grove, Acklam, Middlesbrough, TS5 8PB

Contact this provider about this course

Email
lisa.holland@maes.ac.uk
Telephone
01642727593
Website
http://www.mcls.ac.uk/apprentices.html
Shortlisted

MIDDLESBROUGH COUNCIL is 1 of 402 training providers for Customer service practitioner (level 2) at the apprenticeship location.

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