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Find apprenticeship training for your apprentice

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  3. Customer service practitioner (level 2)
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Training provider

MIDDLESBROUGH COUNCIL

Employer reviews

Excellent (22 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 94% 6% 17
Getting new apprentices started 69% 31% 13
Working with small numbers of apprentices 100% 0% 10
Providing the right training at the right time 100% 0% 8
Reporting on progress of apprentices 62% 38% 8
Adapting to my needs 100% 0% 8
Initial assessment of apprentices 100% 0% 2
Improving apprentice skills 100% 0% 1

Apprentice reviews

Not yet reviewed

Provider overview

Middlesbrough Community Learning delivers apprenticeships within the Tees Valley area. The apprenticeship training is delivered over 4 sites.

Our apprentices benefit from:-

  • A highly qualified team of training officers within their respective occupational areas
  • All training classrooms are fitted with up to date industry standard software
  • A continuous programme of development that is tailored to the requirements of the individual employer.

Courses offered

View all 13 courses offered by this provider

Select a course to view locations, training options and contact details.

Associate project manager (level 4)
Business administrator (level 3)
Customer service practitioner (level 2)
Customer service specialist (level 3)
Event assistant (level 3)
Marketing assistant (level 3)
Operations or departmental manager (level 5)
Public service operational delivery officer (level 3)
Retailer (level 2)
School business professional (level 4)
Supply chain warehouse operative (level 2)
Teaching assistant (level 3)
Team leader or supervisor (level 3)
Apprenticeship training course

Customer service practitioner (level 2)

84% pass rate (out of 40 apprentices)

66% national average pass rate

Explain pass rate
The percentage of apprentices who successfully passed a similar apprenticeship with this training provider in the 2018 to 2019 academic year.

MIDDLESBROUGH COUNCIL’s training options

Head office

Po Box 500, Middlesbrough, TS1 9FT

  • not available At apprentice’s workplace
  • available Day release
  • not available Block release

Apprenticeship location

Check MIDDLESBROUGH COUNCIL’s training options for the apprenticeship location.

Contact this provider about this course

Email
lisa.holland@maes.ac.uk
Telephone
01642727593
Website
http://www.mcls.ac.uk/apprentices.html
Shortlisted

MIDDLESBROUGH COUNCIL is 1 of 452 training providers for Customer service practitioner (level 2).

View training providers for this course

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