Training provider

MIDDLESBROUGH COUNCIL

Employer reviews

Excellent (18 reviews)

Employer review details

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Communication with employers	100%	0%	14
Getting new apprentices started	60%	40%	10
Working with small numbers of apprentices	100%	0%	9
Adapting to my needs	100%	0%	8
Reporting on progress of apprentices	83%	17%	6
Providing the right training at the right time	100%	0%	4
Initial assessment of apprentices	100%	0%	2
Improving apprentice skills	100%	0%	1

Provider overview

Middlesbrough Community Learning delivers apprenticeships within the Tees Valley area. The apprenticeship training is delivered over 4 sites.

Our apprentices benefit from:-

• A highly qualified team of training officers within their respective occupational areas
• All training classrooms are fitted with up to date industry standard software
• A continuous programme of development that is tailored to the requirements of the individual employer.

Apprenticeship training course

Customer service practitioner (level 2)

84% pass rate (out of 40 apprentices)

66% national average pass rate

Explain pass rate

The percentage of apprentices who successfully passed a similar apprenticeship with this training provider in the 2018 to 2019 academic year.

MIDDLESBROUGH COUNCIL’s training options

Head office

Po Box 500, Middlesbrough, TS1 9FT

• not available At apprentice’s workplace
• available Day release
• not available Block release

Apprenticeship location

Check MIDDLESBROUGH COUNCIL’s training options for the apprenticeship location.

Contact this provider about this course

• Email: lisa.holland@maes.ac.uk
• Telephone: 01642727593
• Website: http://www.mcls.ac.uk/apprentices.html

Shortlisted

MIDDLESBROUGH COUNCIL is 1 of 458 training providers for Customer service practitioner (level 2).

View training providers for this course

View all 12 courses offered by this provider

Select a course to view locations, training options and contact details.

Associate project manager (level 4)

Customer service practitioner (level 2)

Customer service specialist (level 3)

Event assistant (level 3)

Marketing assistant (level 3)

Operations or departmental manager (level 5)

Public service operational delivery officer (level 3)

Retailer (level 2)

School business professional (level 4)

Supply chain warehouse operative (level 2)

Teaching assistant (level 3)

Team leader or supervisor (level 3)