Training provider

MEDWAY COUNCIL

Employer reviews

Excellent (5 reviews)

Employer review details

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Reporting on progress of apprentices	100%	0%	5
Communication with employers	100%	0%	4
Training facilities	100%	0%	3
Providing the right training at the right time	100%	0%	1
Getting new apprentices started	100%	0%	1
Initial assessment of apprentices	100%	0%	1

Apprentice reviews

Not yet reviewed

Provider overview

Medway Adult Education, part of Medway Council, delivers training and apprenticeships across the Medway area and beyond. We specialise in offering intermediate and advanced apprenticeships in Business Administration and Customer Service.

Our team of trainers, assessors and Quality Assurers are fully qualified and experienced with occupational competency in their subjects.

We work closely with the employer to ensure that the apprenticeship meets the needs of the employer and the apprentice. We pride ourselves on our success rates and the pastoral care and support we provide.

As a provider, Medway Council was rated as good by OFSTED in May 2018.

Courses offered

View all 4 courses offered by this provider

Select a course to view locations, training options and contact details.

Business administrator (level 3)

Customer service practitioner (level 2)

Teaching assistant (level 3)

Team leader (level 3)

Apprenticeship training course

Customer service practitioner (level 2)

39% achievement rate (out of 20 apprentices)

54% national achievement rate

Explain achievement rate

The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

Apprenticeship location

Canterbury, Kent Remove location

MEDWAY COUNCIL’s training options

Head office 25.6 miles away

Gun Wharf, Dock Road, Chatham, ME4 4TR

• not available At apprentice’s workplace
• available Day release: 24.8 miles away
• not available Block release

Day release address

Unit 2, Britton Farm Street, Gillingham, Kent, ME7 1GX

Contact this provider about this course

• Email: esther.beswick@medway.gov.uk
• Telephone: 01634388400
• Website: www.medwayadulteducation.co.uk

Shortlisted

MEDWAY COUNCIL is 1 of 402 training providers for Customer service practitioner (level 2) at the apprenticeship location.

View training providers

We're improving Find apprenticeship training. What did you think of this service? (opens in a new tab)