Training provider

MEDWAY COUNCIL

Employer reviews

Excellent (7 reviews)

Employer review details

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Communication with employers	100%	0%	5
Reporting on progress of apprentices	100%	0%	5
Getting new apprentices started	100%	0%	3
Training facilities	100%	0%	3
Providing the right training at the right time	50%	50%	2
Improving apprentice skills	100%	0%	2
Adapting to my needs	50%	50%	2
Working with small numbers of apprentices	0%	100%	1
Initial assessment of apprentices	100%	0%	1

Apprentice reviews

Not yet reviewed

Provider overview

Medway Adult Education, part of Medway Council, delivers training and apprenticeships across the Medway area and beyond. We specialise in offering intermediate and advanced apprenticeships in Business Administration and Customer Service.

Our team of trainers, assessors and Quality Assurers are fully qualified and experienced with occupational competency in their subjects.

We work closely with the employer to ensure that the apprenticeship meets the needs of the employer and the apprentice. We pride ourselves on our success rates and the pastoral care and support we provide.

As a provider, Medway Council was rated as good by OFSTED in May 2018.

Courses offered

View all 3 courses offered by this provider

Select a course to view locations, training options and contact details.

Business administrator (level 3)

Customer service practitioner (level 2)

Team leader or supervisor (level 3)

Apprenticeship training course

Customer service practitioner (level 2)

74% achievement rate (out of 20 apprentices)

54% national achievement rate

Explain achievement rate

The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2021 to 2022 academic year.

MEDWAY COUNCIL’s training options

Head office

Gun Wharf, Dock Road, Chatham, ME4 4TR

• not available At apprentice’s workplace
• available Day release
• not available Block release

Apprenticeship location

Check MEDWAY COUNCIL’s training options for the apprenticeship location.

Contact this provider about this course

• Email: esther.beswick@medway.gov.uk
• Telephone: 01634388400
• Website: www.medwayadulteducation.co.uk

Shortlisted

MEDWAY COUNCIL is 1 of 424 training providers for Customer service practitioner (level 2).

View training providers for this course