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Training provider

MCARTHUR DEAN TRAINING LIMITED

Employer reviews

Excellent (52 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 62% 38% 37
Reporting on progress of apprentices 60% 40% 25
Providing the right training at the right time 75% 25% 24
Getting new apprentices started 90% 10% 21
Improving apprentice skills 86% 14% 14
Adapting to my needs 82% 18% 11
Working with small numbers of apprentices 100% 0% 8
Initial assessment of apprentices 100% 0% 7
Training facilities 75% 25% 4

Apprentice reviews

Good (16 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 62% 38%
Ensuring you understand the requirements of your end-point assessment 62% 38%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 50% 50%
Providing accessible training resources 75% 25%
Balancing online learning with classroom-based training to suit your apprenticeship 69% 31%
Taking into account your previous learning 62% 38%
Giving you relevant training that helps you perform your job better 81% 19%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 75% 25%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 81% 19%
Supporting you and your apprenticeship 62% 38%
Resolving any issues you have 62% 38%
Preparing you for success in your future career 62% 38%

Provider overview

McArthur Dean Training has been delivering work based learning within the Humber region for over 20 years. We currently offer apprenticeship training Intermediate (level 2), Advanced (Level 3) and Higher (Levels 4 and 5) in Accountancy (AAT), Business Administration, Management, Team Leading and Customer Service.

We have offices and training centres based in Hull, Scunthorpe and Grimsby and work with over 250 employers across the region.

Apprenticeship training course

Customer service practitioner (level 2)

55% achievement rate (out of 60 apprentices)

54% national achievement rate

Explain achievement rate
The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

Apprenticeship location

Tonbridge, Kent Remove location

MCARTHUR DEAN TRAINING LIMITED’s training options

Head office 177.7 miles away

Old Custom House, Market Place, Hull, HU1 1RS

  • available At apprentice’s workplace
  • available Day release: 164.2 miles away
  • not available Block release

Day release address

Offices 4 and 5, The Hive, 13 Dudley Street, Grimsby, North East Lincolnshire, DN31 2AW

Contact this provider about this course

Telephone
01482 210093 or 01724 848283
Shortlisted

MCARTHUR DEAN TRAINING LIMITED is 1 of 402 training providers for Customer service practitioner (level 2) at the apprenticeship location.

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