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Training provider

MACCLESFIELD COLLEGE

UKPRN 10004144

Customer service practitioner (level 2)

Training options for this course

This provider offers these training options for this course. Search for a city or postcode to view what options are available in your location and distances from your location to the training options.

Training option Location

At apprentice's workplace

Training at the employer's location.

Training is provided at apprentice's workplaces in certain regions. Search for a city or postcode to see if the provider offers training at the apprentice's workplace in your location.

Course achievements and participation

Achievements

No data

There is not enough data to show the achievement rate for this course. This may be because a small number of apprentices completed this course, or this is a new course for this provider.

Participation

11

apprentices have completed this course and taken their end-point assessment with this provider since 2019

Course-level data collected by the Department for Education.

Training provider information

Employer and apprentice reviews for this training provider

Employers

Good

average review from 4 employers when asked to rate this provider as 'Excellent', 'Good', 'Poor' or 'Very poor'.

Apprentices

Good

average review from 19 apprentices when asked to rate this provider as 'Excellent', 'Good', 'Poor' or 'Very poor'.

Combined reviews for all courses delivered by this provider in the last full academic year (2024 to 2025). Data collected by Department for Education.
View reviews with feedback from the last 5 years

1 August 2025 to today

These are the most recent reviews for this training provider. We update the main star rating on this page when we have reviews from a full academic year.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

No results. Not enough employers have given feedback about this training provider.

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (5 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

1 August 2024 to 31 July 2025

These reviews are for all courses delivered by this provider in the last full academic year.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Good (4 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Providing the right training at the right time(selected by 2 employers)

    100%0%
  • Communication with employers(selected by 4 employers)

    50%50%
  • Getting new apprentices started(selected by 3 employers)

    67%33%
  • Improving apprentice skills(selected by 1 employer)

    100%0%
  • Initial assessment of apprentices(selected by 1 employer)

    100%0%
  • Reporting on progress of apprentices(selected by 2 employers)

    0%100%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 100% 0% 2
Communication with employers 50% 50% 4
Getting new apprentices started 67% 33% 3
Improving apprentice skills 100% 0% 1
Initial assessment of apprentices 100% 0% 1
Reporting on progress of apprentices 0% 100% 2

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (19 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

  • Percentage of apprentices who said this was to a reasonable standard
  • Percentage of apprentices who said this was not to a reasonable standard

Communication

  • Communicating clearly with you(selected by 19 apprentices)

    84%16%
  • Ensuring you understand the requirements of your end-point assessment(selected by 19 apprentices)

    74%26%

Organisation

  • Organising well-structured training(selected by 19 apprentices)

    89%11%
  • Providing accessible training resources(selected by 19 apprentices)

    95%5%
  • Balancing online learning with classroom-based training to suit your apprenticeship(selected by 19 apprentices)

    84%16%
  • Taking into account your previous learning(selected by 19 apprentices)

    95%5%
  • Giving you relevant training that helps you perform your job better(selected by 19 apprentices)

    100%0%
  • Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 19 apprentices)

    74%26%

Support

  • Helping you learn new skills and develop existing ones(selected by 19 apprentices)

    95%5%
  • Supporting you and your apprenticeship(selected by 19 apprentices)

    84%16%
  • Resolving any issues you have(selected by 19 apprentices)

    89%11%
  • Preparing you for success in your future career(selected by 19 apprentices)

    95%5%
Communication
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you 84% 16%
Ensuring you understand the requirements of your end-point assessment 74% 26%
Organisation
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training 89% 11%
Providing accessible training resources 95% 5%
Balancing online learning with classroom-based training to suit your apprenticeship 84% 16%
Taking into account your previous learning 95% 5%
Giving you relevant training that helps you perform your job better 100% 0%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 74% 26%
Support
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones 95% 5%
Supporting you and your apprenticeship 84% 16%
Resolving any issues you have 89% 11%
Preparing you for success in your future career 95% 5%

1 August 2023 to 31 July 2024

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

No results. Not enough employers gave feedback about this training provider.

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (24 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

  • Percentage of apprentices who said this was to a reasonable standard
  • Percentage of apprentices who said this was not to a reasonable standard

Communication

  • Communicating clearly with you(selected by 24 apprentices)

    62%38%
  • Ensuring you understand the requirements of your end-point assessment(selected by 24 apprentices)

    79%21%

Organisation

  • Organising well-structured training(selected by 24 apprentices)

    83%17%
  • Providing accessible training resources(selected by 24 apprentices)

    75%25%
  • Balancing online learning with classroom-based training to suit your apprenticeship(selected by 24 apprentices)

    67%33%
  • Taking into account your previous learning(selected by 24 apprentices)

    83%17%
  • Giving you relevant training that helps you perform your job better(selected by 24 apprentices)

    88%12%
  • Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 24 apprentices)

    79%21%

Support

  • Helping you learn new skills and develop existing ones(selected by 24 apprentices)

    88%12%
  • Supporting you and your apprenticeship(selected by 24 apprentices)

    92%8%
  • Resolving any issues you have(selected by 24 apprentices)

    83%17%
  • Preparing you for success in your future career(selected by 24 apprentices)

    67%33%
Communication
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you 62% 38%
Ensuring you understand the requirements of your end-point assessment 79% 21%
Organisation
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training 83% 17%
Providing accessible training resources 75% 25%
Balancing online learning with classroom-based training to suit your apprenticeship 67% 33%
Taking into account your previous learning 83% 17%
Giving you relevant training that helps you perform your job better 88% 12%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 79% 21%
Support
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones 88% 12%
Supporting you and your apprenticeship 92% 8%
Resolving any issues you have 83% 17%
Preparing you for success in your future career 67% 33%

1 August 2022 to 31 July 2023

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Good (24 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Providing the right training at the right time(selected by 13 employers)

    69%31%
  • Communication with employers(selected by 18 employers)

    67%33%
  • Getting new apprentices started(selected by 12 employers)

    58%42%
  • Improving apprentice skills(selected by 12 employers)

    58%42%
  • Working with small numbers of apprentices(selected by 1 employer)

    100%0%
  • Initial assessment of apprentices(selected by 9 employers)

    67%33%
  • Reporting on progress of apprentices(selected by 11 employers)

    45%55%
  • Adapting to my needs(selected by 4 employers)

    50%50%
  • Training facilities(selected by 4 employers)

    75%25%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 69% 31% 13
Communication with employers 67% 33% 18
Getting new apprentices started 58% 42% 12
Improving apprentice skills 58% 42% 12
Working with small numbers of apprentices 100% 0% 1
Initial assessment of apprentices 67% 33% 9
Reporting on progress of apprentices 45% 55% 11
Adapting to my needs 50% 50% 4
Training facilities 75% 25% 4

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (15 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

  • Percentage of apprentices who said this was to a reasonable standard
  • Percentage of apprentices who said this was not to a reasonable standard

Communication

  • Communicating clearly with you(selected by 15 apprentices)

    53%47%
  • Ensuring you understand the requirements of your end-point assessment(selected by 15 apprentices)

    67%33%

Organisation

  • Organising well-structured training(selected by 15 apprentices)

    67%33%
  • Providing accessible training resources(selected by 15 apprentices)

    47%53%
  • Balancing online learning with classroom-based training to suit your apprenticeship(selected by 15 apprentices)

    47%53%
  • Taking into account your previous learning(selected by 15 apprentices)

    67%33%
  • Giving you relevant training that helps you perform your job better(selected by 15 apprentices)

    60%40%
  • Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 15 apprentices)

    67%33%

Support

  • Helping you learn new skills and develop existing ones(selected by 15 apprentices)

    80%20%
  • Supporting you and your apprenticeship(selected by 15 apprentices)

    60%40%
  • Resolving any issues you have(selected by 15 apprentices)

    67%33%
  • Preparing you for success in your future career(selected by 15 apprentices)

    60%40%
Communication
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you 53% 47%
Ensuring you understand the requirements of your end-point assessment 67% 33%
Organisation
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training 67% 33%
Providing accessible training resources 47% 53%
Balancing online learning with classroom-based training to suit your apprenticeship 47% 53%
Taking into account your previous learning 67% 33%
Giving you relevant training that helps you perform your job better 60% 40%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 67% 33%
Support
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones 80% 20%
Supporting you and your apprenticeship 60% 40%
Resolving any issues you have 67% 33%
Preparing you for success in your future career 60% 40%

1 August 2021 to 31 July 2022

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (54 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Providing the right training at the right time(selected by 16 employers)

    88%12%
  • Communication with employers(selected by 37 employers)

    62%38%
  • Getting new apprentices started(selected by 27 employers)

    67%33%
  • Improving apprentice skills(selected by 18 employers)

    89%11%
  • Working with small numbers of apprentices(selected by 14 employers)

    93%7%
  • Initial assessment of apprentices(selected by 11 employers)

    73%27%
  • Reporting on progress of apprentices(selected by 23 employers)

    39%61%
  • Adapting to my needs(selected by 14 employers)

    71%29%
  • Training facilities(selected by 10 employers)

    100%0%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 88% 12% 16
Communication with employers 62% 38% 37
Getting new apprentices started 67% 33% 27
Improving apprentice skills 89% 11% 18
Working with small numbers of apprentices 93% 7% 14
Initial assessment of apprentices 73% 27% 11
Reporting on progress of apprentices 39% 61% 23
Adapting to my needs 71% 29% 14
Training facilities 100% 0% 10

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices gave feedback about this training provider.

1 August 2021 to today

These reviews are for all courses delivered by this provider in the last 5 academic years.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Good (82 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Providing the right training at the right time(selected by 31 employers)

    81%19%
  • Communication with employers(selected by 59 employers)

    63%37%
  • Getting new apprentices started(selected by 42 employers)

    64%36%
  • Improving apprentice skills(selected by 31 employers)

    77%23%
  • Working with small numbers of apprentices(selected by 15 employers)

    93%7%
  • Initial assessment of apprentices(selected by 21 employers)

    71%29%
  • Reporting on progress of apprentices(selected by 36 employers)

    39%61%
  • Adapting to my needs(selected by 18 employers)

    67%33%
  • Training facilities(selected by 14 employers)

    93%7%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 81% 19% 31
Communication with employers 63% 37% 59
Getting new apprentices started 64% 36% 42
Improving apprentice skills 77% 23% 31
Working with small numbers of apprentices 93% 7% 15
Initial assessment of apprentices 71% 29% 21
Reporting on progress of apprentices 39% 61% 36
Adapting to my needs 67% 33% 18
Training facilities 93% 7% 14

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (63 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

  • Percentage of apprentices who said this was to a reasonable standard
  • Percentage of apprentices who said this was not to a reasonable standard

Communication

  • Communicating clearly with you(selected by 58 apprentices)

    67%33%
  • Ensuring you understand the requirements of your end-point assessment(selected by 58 apprentices)

    74%26%

Organisation

  • Organising well-structured training(selected by 58 apprentices)

    81%19%
  • Providing accessible training resources(selected by 58 apprentices)

    74%26%
  • Balancing online learning with classroom-based training to suit your apprenticeship(selected by 58 apprentices)

    67%33%
  • Taking into account your previous learning(selected by 58 apprentices)

    83%17%
  • Giving you relevant training that helps you perform your job better(selected by 58 apprentices)

    84%16%
  • Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 58 apprentices)

    74%26%

Support

  • Helping you learn new skills and develop existing ones(selected by 58 apprentices)

    88%12%
  • Supporting you and your apprenticeship(selected by 58 apprentices)

    81%19%
  • Resolving any issues you have(selected by 58 apprentices)

    81%19%
  • Preparing you for success in your future career(selected by 58 apprentices)

    74%26%
Communication
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you 67% 33%
Ensuring you understand the requirements of your end-point assessment 74% 26%
Organisation
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training 81% 19%
Providing accessible training resources 74% 26%
Balancing online learning with classroom-based training to suit your apprenticeship 67% 33%
Taking into account your previous learning 83% 17%
Giving you relevant training that helps you perform your job better 84% 16%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 74% 26%
Support
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones 88% 12%
Supporting you and your apprenticeship 81% 19%
Resolving any issues you have 81% 19%
Preparing you for success in your future career 74% 26%

Contact this training provider

Registered address
Park Lane, Macclesfield, SK11 8LF
Telephone
01625 410022

Training provider overview and courses delivered

View 67 courses delivered by this training provider

Select a course to view location, training options and contact details

Macclesfield College is a specialist further education provider delivering vocational and apprenticeship programmes. Maxim Business Training is the college's dedicated employer engagement unit, providing businesses with apprenticeship solutions to meet their training and business needs. Apprenticeship programmes include; Accounting; Business & Administration; Children & Young People; Customer Service; Electrical & Mechanical Engineering; Fashion & Textiles; Hairdressing & Beauty Therapy; Health & Social Care; Hospitality; Information Technology; Marketing; Sales; Teaching; to name a few. Our team of industry specialists provide a high standard of expertise and commitment, with a proven track record of working with a broad range of companies, demonstrating that we can deliver the apprenticeship training to help your business succeed.

For general information about this provider, such as the total participation and achievement rate for all courses they deliver, view our provider details page for MACCLESFIELD COLLEGE .

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Shortlisted

MACCLESFIELD COLLEGE is 1 of 386 training providers for Customer service practitioner (level 2).

View training providers for this course

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