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Training provider

SUTTON LONDON BOROUGH COUNCIL

UKPRN 10004000

Customer service practitioner (level 2)

Training options for this course

This provider offers these training options for this course in PO3 Portsmouth. You can remove or change your location . This may change what options are available.

If there are multiple training options, the apprentice may do a combination of these. You'll need to contact the provider to confirm what training they offer.

Training option Location

Day release

One day a week at the provider's location.

53.3 miles to closest location: St Nicholas Way, St Nicholas Way, Sutton, SM1 1EA

Course achievements and participation

Achievements

No data

There is not enough data to show the achievement rate for this course. This may be because a small number of apprentices completed this course, or this is a new course for this provider.

Participation

3

apprentices have completed this course and taken their end-point assessment with this provider since 2018

Course-level data collected by the Department for Education.

Training provider information

Employer and apprentice reviews for this training provider

Employers

No reviews

Not enough employers have reviewed this provider.

Apprentices

No reviews

Not enough apprentices have reviewed this provider.

Combined reviews for all courses delivered by this provider in the last full academic year (2023 to 2024). Data collected by Department for Education.
View reviews with feedback from the last 5 years

1 August 2024 to today

These are the most recent reviews for this training provider. We update the main star rating on this page when we have reviews from a full academic year.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

No results. Not enough employers have given feedback about this training provider.

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices have given feedback about this training provider.

1 August 2023 to 31 July 2024

These reviews are for all courses delivered by this provider in the last full academic year.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

No results. Not enough employers gave feedback about this training provider.

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices gave feedback about this training provider.

1 August 2022 to 31 July 2023

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Good (3 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement

  • Providing the right training at the right time(selected by 1 employer)

    100%0%

  • Communication with employers(selected by 2 employers)

    100%0%

  • Getting new apprentices started(selected by 1 employer)

    0%100%

  • Improving apprentice skills(selected by 2 employers)

    100%0%

  • Working with small numbers of apprentices(selected by 2 employers)

    100%0%

  • Reporting on progress of apprentices(selected by 1 employer)

    100%0%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 100% 0% 1
Communication with employers 100% 0% 2
Getting new apprentices started 0% 100% 1
Improving apprentice skills 100% 0% 2
Working with small numbers of apprentices 100% 0% 2
Reporting on progress of apprentices 100% 0% 1

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices gave feedback about this training provider.

1 August 2021 to 31 July 2022

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (3 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement

  • Communication with employers(selected by 2 employers)

    100%0%

  • Working with small numbers of apprentices(selected by 1 employer)

    100%0%

  • Initial assessment of apprentices(selected by 2 employers)

    50%50%

  • Reporting on progress of apprentices(selected by 2 employers)

    50%50%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 100% 0% 2
Working with small numbers of apprentices 100% 0% 1
Initial assessment of apprentices 50% 50% 2
Reporting on progress of apprentices 50% 50% 2

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices gave feedback about this training provider.

1 August 2020 to 31 July 2021

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (3 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement

  • Providing the right training at the right time(selected by 2 employers)

    100%0%

  • Communication with employers(selected by 3 employers)

    67%33%

  • Working with small numbers of apprentices(selected by 1 employer)

    100%0%

  • Initial assessment of apprentices(selected by 1 employer)

    100%0%

  • Reporting on progress of apprentices(selected by 3 employers)

    33%67%

  • Adapting to my needs(selected by 1 employer)

    100%0%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 100% 0% 2
Communication with employers 67% 33% 3
Working with small numbers of apprentices 100% 0% 1
Initial assessment of apprentices 100% 0% 1
Reporting on progress of apprentices 33% 67% 3
Adapting to my needs 100% 0% 1

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices gave feedback about this training provider.

1 August 2020 to today

These reviews are for all courses delivered by this provider in the last 5 academic years.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (9 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement

  • Providing the right training at the right time(selected by 3 employers)

    100%0%

  • Communication with employers(selected by 7 employers)

    86%14%

  • Getting new apprentices started(selected by 1 employer)

    0%100%

  • Improving apprentice skills(selected by 2 employers)

    100%0%

  • Working with small numbers of apprentices(selected by 4 employers)

    100%0%

  • Initial assessment of apprentices(selected by 3 employers)

    67%33%

  • Reporting on progress of apprentices(selected by 6 employers)

    50%50%

  • Adapting to my needs(selected by 1 employer)

    100%0%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 100% 0% 3
Communication with employers 86% 14% 7
Getting new apprentices started 0% 100% 1
Improving apprentice skills 100% 0% 2
Working with small numbers of apprentices 100% 0% 4
Initial assessment of apprentices 67% 33% 3
Reporting on progress of apprentices 50% 50% 6
Adapting to my needs 100% 0% 1

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices gave feedback about this training provider.

Contact this training provider

Registered address
Civic Offices, St. Nicholas Way, Sutton, SM1 1EA
Email
apprentices@suttoncollege.ac.uk
Telephone
020 8289 4700
Website
https://www.suttoncollege.ac.uk/business-training/apprenticeships/

Training provider overview and courses delivered

View 19 courses delivered by this training provider

Select a course to view location, training options and contact details

Sutton College is the apprenticeship provider of Sutton Council, based in the heart of Sutton, London. Our mission is "To inspire people and transform lives by offering first class learning opportunities for all" through our Adult, Community Learning and Apprenticeship provision. The College offers a range of apprenticeships to employers wishing to recruit new apprentices into roles or upskill existing staff to fulfill the needs of the business. We have extensive experience in supporting individuals in developing their knowledge, skills and behaviours to reach employment goals.

Sutton College values and respects all our apprentices, celebrating individual achievement and understanding that our apprentices are all different.

For general information about this provider, such as the total participation and achievement rate for all courses they deliver, view our provider details page for SUTTON LONDON BOROUGH COUNCIL .

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Shortlisted

SUTTON LONDON BOROUGH COUNCIL is 1 of 380 training providers for Customer service practitioner (level 2).

View training providers for this course