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Training provider

LEICESTERSHIRE COUNTY COUNCIL

Employer reviews

Excellent (20 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Reporting on progress of apprentices 0% 100% 14
Communication with employers 38% 62% 13
Working with small numbers of apprentices 100% 0% 13
Getting new apprentices started 100% 0% 10
Providing the right training at the right time 86% 14% 7
Improving apprentice skills 100% 0% 7
Adapting to my needs 100% 0% 5
Initial assessment of apprentices 100% 0% 4
Training facilities 100% 0% 1

Apprentice reviews

Excellent (21 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 90% 10%
Ensuring you understand the requirements of your end-point assessment 90% 10%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 95% 5%
Providing accessible training resources 100% 0%
Balancing online learning with classroom-based training to suit your apprenticeship 95% 5%
Taking into account your previous learning 90% 10%
Giving you relevant training that helps you perform your job better 90% 10%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 100% 0%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 95% 5%
Supporting you and your apprenticeship 95% 5%
Resolving any issues you have 100% 0%
Preparing you for success in your future career 95% 5%

Provider overview

Leicestershire Adult Learning Service is a Local Authority Provider. We deliver a range of apprenticeships to employees of Leicestershire businesses, we also deliver training to apprentices employed by Leicestershire County Council.

We have an apprenticeships team that can answer your questions regarding apprenticeships such as specifics about frameworks, funding or levy payments. Our staff are highly qualified in this area and all have considerable experience in the field.

Leicestershire Adult Learning Service have delivered vocational qualifications since 2008 and received a 'Good' rating from Ofsted in 2015.

Please visit our website for further information on the types of apprenticeships that we offer.

Apprenticeship training course

Customer service practitioner (level 2)

67% achievement rate (out of 20 apprentices)

54% national achievement rate

Explain achievement rate
The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

Apprenticeship location

Derby, Derbyshire Remove location

LEICESTERSHIRE COUNTY COUNCIL’s training options

Head office

County Hall, Leicester Road, Glenfield, Leicester, LE3 8RA

  • available At apprentice’s workplace
  • available Day release: 27.5 miles away
  • not available Block release

Day release address

Bull Head Street, Wigston, LE18 1PA

Contact this provider about this course

Telephone
0116 305 3947
Shortlisted

LEICESTERSHIRE COUNTY COUNCIL is 1 of 402 training providers for Customer service practitioner (level 2) at the apprenticeship location.

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