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Training provider


Employer reviews

Excellent (29 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Reporting on progress of apprentices 10% 90% 20
Communication with employers 44% 56% 18
Working with small numbers of apprentices 100% 0% 17
Getting new apprentices started 93% 7% 15
Providing the right training at the right time 89% 11% 9
Improving apprentice skills 100% 0% 7
Initial assessment of apprentices 100% 0% 7
Adapting to my needs 100% 0% 7
Training facilities 100% 0% 1

Apprentice reviews

Not yet reviewed

Provider overview

Leicestershire Adult Learning Service is a Local Authority Provider. We deliver a range of apprenticeships to employees of Leicestershire businesses, we also deliver training to apprentices employed by Leicestershire County Council.

We have an apprenticeships team that can answer your questions regarding apprenticeships such as specifics about frameworks, funding or levy payments. Our staff are highly qualified in this area and all have considerable experience in the field.

Leicestershire Adult Learning Service have delivered vocational qualifications since 2008 and received a 'Good' rating from Ofsted in 2015.

Please visit our website for further information on the types of apprenticeships that we offer.

Apprenticeship training course

Customer service practitioner (level 2)

77% pass rate (out of 30 apprentices)

66% national average pass rate

Explain pass rate
The percentage of apprentices who successfully passed a similar apprenticeship with this training provider in the 2018 to 2019 academic year.


Head office

County Hall, Leicester Road, Glenfield, Leicester, LE3 8RA

  • available At apprentice’s workplace
  • not available Day release
  • not available Block release

Apprenticeship location

Check LEICESTERSHIRE COUNTY COUNCIL’s training options for the apprenticeship location.


LEICESTERSHIRE COUNTY COUNCIL is 1 of 447 training providers for Customer service practitioner (level 2).

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