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Training provider

KEY TRAINING LIMITED

Employer reviews

Good (227 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 51% 49% 161
Reporting on progress of apprentices 30% 70% 123
Getting new apprentices started 91% 9% 109
Initial assessment of apprentices 68% 32% 71
Providing the right training at the right time 63% 37% 67
Improving apprentice skills 70% 30% 64
Working with small numbers of apprentices 92% 8% 50
Adapting to my needs 59% 41% 49
Training facilities 29% 71% 17

Apprentice reviews

Poor (28 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 21% 79%
Ensuring you understand the requirements of your end-point assessment 57% 43%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 21% 79%
Providing accessible training resources 54% 46%
Balancing online learning with classroom-based training to suit your apprenticeship 21% 79%
Taking into account your previous learning 61% 39%
Giving you relevant training that helps you perform your job better 32% 68%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 39% 61%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 39% 61%
Supporting you and your apprenticeship 29% 71%
Resolving any issues you have 29% 71%
Preparing you for success in your future career 39% 61%

Provider overview

Key Training is a leading national Apprenticeship Provider, graded Good by OFSTED in February 2018. For over 50 years we have been delivering government funded and commercial training solutions. Key Training deliver a range of successful apprenticeship and traineeship programmes with SMEs and large organisations, utilising funding from the ESFA and Apprenticeship Levy. Every year Key Training: *Recruit 1000 unemployed young people into meaningful careers with apprenticeship training. 95% of our recruited apprentices, remain in employment after completing their apprenticeship. Upskill 2000 employed staff in their workplace. Deliver training courses to 5000 people in Personal Development, IT and Project Management.

Apprenticeship training course

Customer service practitioner (level 2)

60% achievement rate (out of 650 apprentices)

66% national achievement rate

Explain achievement rate
The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2018 to 2019 academic year.

KEY TRAINING LIMITED’s training options

Head office

Collingwood Buildings, 38 Collingwood Street, Newcastle Upon Tyne, NE1 1JF

  • available At apprentice’s workplace (national)
  • not available Day release
  • not available Block release

Apprenticeship location

Check KEY TRAINING LIMITED’s training options for the apprenticeship location.

Contact this provider about this course

Telephone
08001017101
Shortlisted

KEY TRAINING LIMITED is 1 of 443 training providers for Customer service practitioner (level 2).

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