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Training provider

KEITS TRAINING SERVICES LTD

Employer reviews

Excellent (45 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 57% 43% 30
Reporting on progress of apprentices 37% 63% 19
Providing the right training at the right time 82% 18% 17
Improving apprentice skills 71% 29% 17
Getting new apprentices started 94% 6% 16
Initial assessment of apprentices 58% 42% 12
Working with small numbers of apprentices 73% 27% 11
Adapting to my needs 80% 20% 10
Training facilities 50% 50% 2

Apprentice reviews

Good (44 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 75% 25%
Ensuring you understand the requirements of your end-point assessment 77% 23%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 73% 27%
Providing accessible training resources 82% 18%
Balancing online learning with classroom-based training to suit your apprenticeship 66% 34%
Taking into account your previous learning 86% 14%
Giving you relevant training that helps you perform your job better 73% 27%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 80% 20%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 84% 16%
Supporting you and your apprenticeship 80% 20%
Resolving any issues you have 80% 20%
Preparing you for success in your future career 73% 27%

Provider overview

KEITS Training Services Ltd is one of the UK's premier private training providers for work based qualifications, offering apprenticeships and other recognised awards. KEITS provides full and dedicated support to over 6000 learners since 1997 and over 2500 employers. KEITS work nationally with a large variety of businesses delivering Horse Care, Animal Care and Horticulture, as well as Customer Service, Business Administration, Team Leading & Management Awards in all sectors. All apprentices and candidates are assessed in the workplace, real knowledge, real practical skills and real vocational qualifications are gained.

Apprenticeship training course

Customer service practitioner (level 2)

78% achievement rate (out of 10 apprentices)

54% national achievement rate

Explain achievement rate
The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

Apprenticeship location

Solihull, West Midlands Remove location

KEITS TRAINING SERVICES LTD’s training options

Head office 93.7 miles away

10 London Mews, London, W2 1HY

  • available At apprentice’s workplace (national)
  • not available Day release
  • not available Block release

Contact this provider about this course

Telephone
0208 327 3800
Shortlisted

KEITS TRAINING SERVICES LTD is 1 of 402 training providers for Customer service practitioner (level 2) at the apprenticeship location.

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