Training provider

KENDAL COLLEGE

Employer reviews

Excellent (83 reviews)

Employer review details

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Communication with employers	77%	23%	56
Reporting on progress of apprentices	65%	35%	43
Getting new apprentices started	83%	17%	29
Improving apprentice skills	86%	14%	28
Providing the right training at the right time	91%	9%	22
Working with small numbers of apprentices	95%	5%	19
Adapting to my needs	81%	19%	16
Training facilities	100%	0%	14
Initial assessment of apprentices	83%	17%	12

Apprentice reviews

Good (61 reviews)

Apprentice review details

Communication

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Communicating clearly with you	72%	28%
Ensuring you understand the requirements of your end-point assessment	70%	30%

Organisation

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Organising well-structured training	74%	26%
Providing accessible training resources	87%	13%
Balancing online learning with classroom-based training to suit your apprenticeship	67%	33%
Taking into account your previous learning	80%	20%
Giving you relevant training that helps you perform your job better	79%	21%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time	85%	15%

Support

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones	87%	13%
Supporting you and your apprenticeship	80%	20%
Resolving any issues you have	80%	20%
Preparing you for success in your future career	89%	11%

Provider overview

Kendal College is based in South Lakeland in Cumbria and has been providing apprenticeships for over 15 years covering a wide range of provision and has delivered over 1000 apprenticeships in 2016,17. Much of the provision is bespoke and designed specifically to meet the needs of employers and their business.

Our team of established assessors have specialist industry knowledge from their sectors allowing us to offer specific training that is required for industry standards. Kendal College boasts industry standard facilities that enrich the apprenticeship programmes and the learner experience.

Working closely with local, regional and national companies we ensure that we meet the changing needs and requirements of industry.

Courses offered

View all 49 courses offered by this provider

Select a course to view locations, training options and contact details.

Accounts or finance assistant (level 2)

Adult care worker (level 2)

Advanced and creative hair professional (level 3)

Animal care and welfare assistant (level 2)

Assistant accountant (level 3)

Assistant farm manager (level 4)

Autocare technician (level 2)

Barbering professional (level 2)

Business administrator (level 3)

Carpentry and joinery (level 2)

Chef de partie (level 3)

Children, young people and families practitioner (level 4)

Commis chef (level 2)

Craft carpentry and joinery (level 3)

Customer service practitioner (level 2)

Early years educator (level 3)

Early years practitioner (level 2)

Engineering design and draughtsperson (level 3)

Engineering fitter (level 3)

Engineering manufacturing technician (level 4)

Gas engineering operative (level 3)

General farm worker (level 2)

Hairdressing professional (level 2)

Healthcare science associate (level 4)

Hospitality manager (level 4)

Hospitality supervisor (level 3)

Hospitality team member (level 2)

HR support (level 3)

Installation and maintenance electrician (level 3)

IT solutions technician (level 3)

Keeper and aquarist (level 3)

Lead adult care worker (level 3)

Leader in adult care (level 5)

Lean manufacturing operative (level 2)

Livestock unit technician (level 3)

Maintenance and operations engineering technician (level 3)

Motor vehicle service and maintenance technician - light vehicle (level 3)

Operations manager (level 5)

Outdoor activity instructor (level 3)

People professional (level 5)

Pharmacy technician (integrated) (level 3)

Plumbing and domestic heating technician (level 3)

Production chef (level 2)

Professional accounting or taxation technician (level 4)

Property maintenance operative (level 2)

Senior healthcare support worker (level 3)

Stockperson (beef, pigs, sheep, dairy) (level 2)

Teaching assistant (level 3)

Team leader (level 3)

Apprenticeship training course

Customer service practitioner (level 2)

61% achievement rate (out of 90 apprentices)

54% national achievement rate

Explain achievement rate

The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

Apprenticeship location

Solihull, West Midlands Remove location

KENDAL COLLEGE’s training options

Head office 136.9 miles away

Milnthorpe Road, Kendal, LA9 5AY

• available At apprentice’s workplace
• not available Day release
• not available Block release

Contact this provider about this course

• Email: apprenticeships@kendal.ac.uk
• Telephone: 01539 814616
• Website: https://kendal.ac.uk/apprenticeships/apprentices-we-offer/customer-service

Shortlisted

KENDAL COLLEGE is 1 of 402 training providers for Customer service practitioner (level 2) at the apprenticeship location.

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