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Training provider

JUNIPER TRAINING LIMITED

UKPRN 10003529

Customer service practitioner (level 2)

Training options for this course

This provider offers these training options for this course. Search for a city or postcode to view what options are available in your location and distances from your location to the training options.

Enter the first 3 letters of a city or postcode and select a location.
Training option Location

At apprentice's workplace

Training at the employer's location.

Training is provided at apprentice's workplaces in certain regions. Search for a city or postcode to see if the provider offers training at the apprentice's workplace in your location.

Course achievements and participation

Achievements

76.5%

of apprentices (23 of 30) completed this course and passed their end-point assessment with this provider in academic year 2023 to 2024. 23.5% did not pass or left the course before taking the assessment.

63.7% national achievement rate

Participation

105

apprentices have completed this course and taken their end-point assessment with this provider since 2019

Course-level data collected by the Department for Education.

Training provider information

Employer and apprentice reviews for this training provider

Employers

No reviews

Not enough employers have reviewed this provider.

Apprentices

Good

average review from 21 apprentices when asked to rate this provider as 'Excellent', 'Good', 'Poor' or 'Very poor'.

Combined reviews for all courses delivered by this provider in the last full academic year (2023 to 2024). Data collected by Department for Education.
View reviews with feedback from the last 5 years

1 August 2024 to today

These are the most recent reviews for this training provider. We update the main star rating on this page when we have reviews from a full academic year.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Good (1 review)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Providing the right training at the right time(selected by 1 employer)

    0%100%
  • Communication with employers(selected by 1 employer)

    100%0%
  • Getting new apprentices started(selected by 1 employer)

    100%0%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 0% 100% 1
Communication with employers 100% 0% 1
Getting new apprentices started 100% 0% 1

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (12 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Communication

  • Communicating clearly with you(selected by 12 apprentices)

    58%42%
  • Ensuring you understand the requirements of your end-point assessment(selected by 12 apprentices)

    75%25%
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Organisation

  • Organising well-structured training(selected by 12 apprentices)

    58%42%
  • Providing accessible training resources(selected by 12 apprentices)

    75%25%
  • Balancing online learning with classroom-based training to suit your apprenticeship(selected by 12 apprentices)

    50%50%
  • Taking into account your previous learning(selected by 12 apprentices)

    67%33%
  • Giving you relevant training that helps you perform your job better(selected by 12 apprentices)

    75%25%
  • Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 12 apprentices)

    75%25%
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Support

  • Helping you learn new skills and develop existing ones(selected by 12 apprentices)

    75%25%
  • Supporting you and your apprenticeship(selected by 12 apprentices)

    75%25%
  • Resolving any issues you have(selected by 12 apprentices)

    67%33%
  • Preparing you for success in your future career(selected by 12 apprentices)

    83%17%
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 58% 42%
Ensuring you understand the requirements of your end-point assessment 75% 25%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 58% 42%
Providing accessible training resources 75% 25%
Balancing online learning with classroom-based training to suit your apprenticeship 50% 50%
Taking into account your previous learning 67% 33%
Giving you relevant training that helps you perform your job better 75% 25%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 75% 25%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 75% 25%
Supporting you and your apprenticeship 75% 25%
Resolving any issues you have 67% 33%
Preparing you for success in your future career 83% 17%

1 August 2023 to 31 July 2024

These reviews are for all courses delivered by this provider in the last full academic year.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

No results. Not enough employers gave feedback about this training provider.

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (21 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Communication

  • Communicating clearly with you(selected by 21 apprentices)

    57%43%
  • Ensuring you understand the requirements of your end-point assessment(selected by 21 apprentices)

    71%29%
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Organisation

  • Organising well-structured training(selected by 21 apprentices)

    62%38%
  • Providing accessible training resources(selected by 21 apprentices)

    81%19%
  • Balancing online learning with classroom-based training to suit your apprenticeship(selected by 21 apprentices)

    62%38%
  • Taking into account your previous learning(selected by 21 apprentices)

    71%29%
  • Giving you relevant training that helps you perform your job better(selected by 21 apprentices)

    67%33%
  • Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 21 apprentices)

    71%29%
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Support

  • Helping you learn new skills and develop existing ones(selected by 21 apprentices)

    67%33%
  • Supporting you and your apprenticeship(selected by 21 apprentices)

    67%33%
  • Resolving any issues you have(selected by 21 apprentices)

    67%33%
  • Preparing you for success in your future career(selected by 21 apprentices)

    62%38%
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 57% 43%
Ensuring you understand the requirements of your end-point assessment 71% 29%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 62% 38%
Providing accessible training resources 81% 19%
Balancing online learning with classroom-based training to suit your apprenticeship 62% 38%
Taking into account your previous learning 71% 29%
Giving you relevant training that helps you perform your job better 67% 33%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 71% 29%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 67% 33%
Supporting you and your apprenticeship 67% 33%
Resolving any issues you have 67% 33%
Preparing you for success in your future career 62% 38%

1 August 2022 to 31 July 2023

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Good (20 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Providing the right training at the right time(selected by 10 employers)

    90%10%
  • Communication with employers(selected by 12 employers)

    42%58%
  • Getting new apprentices started(selected by 8 employers)

    75%25%
  • Improving apprentice skills(selected by 11 employers)

    73%27%
  • Working with small numbers of apprentices(selected by 4 employers)

    100%0%
  • Initial assessment of apprentices(selected by 4 employers)

    50%50%
  • Reporting on progress of apprentices(selected by 10 employers)

    40%60%
  • Adapting to my needs(selected by 3 employers)

    67%33%
  • Training facilities(selected by 4 employers)

    0%100%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 90% 10% 10
Communication with employers 42% 58% 12
Getting new apprentices started 75% 25% 8
Improving apprentice skills 73% 27% 11
Working with small numbers of apprentices 100% 0% 4
Initial assessment of apprentices 50% 50% 4
Reporting on progress of apprentices 40% 60% 10
Adapting to my needs 67% 33% 3
Training facilities 0% 100% 4

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (21 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Communication

  • Communicating clearly with you(selected by 21 apprentices)

    81%19%
  • Ensuring you understand the requirements of your end-point assessment(selected by 21 apprentices)

    86%14%
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Organisation

  • Organising well-structured training(selected by 21 apprentices)

    81%19%
  • Providing accessible training resources(selected by 21 apprentices)

    86%14%
  • Balancing online learning with classroom-based training to suit your apprenticeship(selected by 21 apprentices)

    71%29%
  • Taking into account your previous learning(selected by 21 apprentices)

    76%24%
  • Giving you relevant training that helps you perform your job better(selected by 21 apprentices)

    90%10%
  • Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 21 apprentices)

    76%24%
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Support

  • Helping you learn new skills and develop existing ones(selected by 21 apprentices)

    86%14%
  • Supporting you and your apprenticeship(selected by 21 apprentices)

    86%14%
  • Resolving any issues you have(selected by 21 apprentices)

    90%10%
  • Preparing you for success in your future career(selected by 21 apprentices)

    86%14%
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 81% 19%
Ensuring you understand the requirements of your end-point assessment 86% 14%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 81% 19%
Providing accessible training resources 86% 14%
Balancing online learning with classroom-based training to suit your apprenticeship 71% 29%
Taking into account your previous learning 76% 24%
Giving you relevant training that helps you perform your job better 90% 10%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 76% 24%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 86% 14%
Supporting you and your apprenticeship 86% 14%
Resolving any issues you have 90% 10%
Preparing you for success in your future career 86% 14%

1 August 2021 to 31 July 2022

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (40 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Providing the right training at the right time(selected by 14 employers)

    93%7%
  • Communication with employers(selected by 23 employers)

    87%13%
  • Getting new apprentices started(selected by 11 employers)

    100%0%
  • Improving apprentice skills(selected by 8 employers)

    100%0%
  • Working with small numbers of apprentices(selected by 8 employers)

    100%0%
  • Initial assessment of apprentices(selected by 8 employers)

    88%12%
  • Reporting on progress of apprentices(selected by 26 employers)

    58%42%
  • Adapting to my needs(selected by 9 employers)

    100%0%
  • Training facilities(selected by 5 employers)

    80%20%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 93% 7% 14
Communication with employers 87% 13% 23
Getting new apprentices started 100% 0% 11
Improving apprentice skills 100% 0% 8
Working with small numbers of apprentices 100% 0% 8
Initial assessment of apprentices 88% 12% 8
Reporting on progress of apprentices 58% 42% 26
Adapting to my needs 100% 0% 9
Training facilities 80% 20% 5

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices gave feedback about this training provider.

1 August 2020 to 31 July 2021

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (25 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Providing the right training at the right time(selected by 4 employers)

    100%0%
  • Communication with employers(selected by 20 employers)

    90%10%
  • Getting new apprentices started(selected by 11 employers)

    73%27%
  • Improving apprentice skills(selected by 4 employers)

    75%25%
  • Working with small numbers of apprentices(selected by 5 employers)

    60%40%
  • Initial assessment of apprentices(selected by 5 employers)

    80%20%
  • Reporting on progress of apprentices(selected by 10 employers)

    80%20%
  • Adapting to my needs(selected by 11 employers)

    91%9%
  • Training facilities(selected by 4 employers)

    100%0%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 100% 0% 4
Communication with employers 90% 10% 20
Getting new apprentices started 73% 27% 11
Improving apprentice skills 75% 25% 4
Working with small numbers of apprentices 60% 40% 5
Initial assessment of apprentices 80% 20% 5
Reporting on progress of apprentices 80% 20% 10
Adapting to my needs 91% 9% 11
Training facilities 100% 0% 4

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices gave feedback about this training provider.

1 August 2020 to today

These reviews are for all courses delivered by this provider in the last 5 academic years.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (86 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Providing the right training at the right time(selected by 29 employers)

    90%10%
  • Communication with employers(selected by 56 employers)

    79%21%
  • Getting new apprentices started(selected by 31 employers)

    84%16%
  • Improving apprentice skills(selected by 23 employers)

    83%17%
  • Working with small numbers of apprentices(selected by 17 employers)

    88%12%
  • Initial assessment of apprentices(selected by 17 employers)

    76%24%
  • Reporting on progress of apprentices(selected by 46 employers)

    59%41%
  • Adapting to my needs(selected by 23 employers)

    91%9%
  • Training facilities(selected by 13 employers)

    62%38%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 90% 10% 29
Communication with employers 79% 21% 56
Getting new apprentices started 84% 16% 31
Improving apprentice skills 83% 17% 23
Working with small numbers of apprentices 88% 12% 17
Initial assessment of apprentices 76% 24% 17
Reporting on progress of apprentices 59% 41% 46
Adapting to my needs 91% 9% 23
Training facilities 62% 38% 13

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (54 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Communication

  • Communicating clearly with you(selected by 54 apprentices)

    67%33%
  • Ensuring you understand the requirements of your end-point assessment(selected by 54 apprentices)

    78%22%
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Organisation

  • Organising well-structured training(selected by 54 apprentices)

    69%31%
  • Providing accessible training resources(selected by 54 apprentices)

    81%19%
  • Balancing online learning with classroom-based training to suit your apprenticeship(selected by 54 apprentices)

    63%37%
  • Taking into account your previous learning(selected by 54 apprentices)

    72%28%
  • Giving you relevant training that helps you perform your job better(selected by 54 apprentices)

    78%22%
  • Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 54 apprentices)

    74%26%
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Support

  • Helping you learn new skills and develop existing ones(selected by 54 apprentices)

    76%24%
  • Supporting you and your apprenticeship(selected by 54 apprentices)

    76%24%
  • Resolving any issues you have(selected by 54 apprentices)

    76%24%
  • Preparing you for success in your future career(selected by 54 apprentices)

    76%24%
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 67% 33%
Ensuring you understand the requirements of your end-point assessment 78% 22%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 69% 31%
Providing accessible training resources 81% 19%
Balancing online learning with classroom-based training to suit your apprenticeship 63% 37%
Taking into account your previous learning 72% 28%
Giving you relevant training that helps you perform your job better 78% 22%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 74% 26%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 76% 24%
Supporting you and your apprenticeship 76% 24%
Resolving any issues you have 76% 24%
Preparing you for success in your future career 76% 24%

Contact this training provider

Registered address
Hilton Cross Business Park, Featherstone, Wolverhampton, WV10 7QZ
Telephone
01902864194

Training provider overview and courses delivered

View 21 courses delivered by this training provider

Juniper Training is an innovative and flexible skills provider with over 35 years' experience in delivering youth programmes. We have held an ESFA contract for a number of years and are immensely proud of our Study Programme and Traineeship offer. It is building upon this success that we focused our priority towards the delivery of apprenticeships. With our flexible approach in delivery, we are in a strong position to support employers in developing training and skills solutions to enable your business to grow, plan for the future and remain competitive.

For general information about this provider, such as the total participation and achievement rate for all courses they deliver, view our provider details page for JUNIPER TRAINING LIMITED .

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Shortlisted

JUNIPER TRAINING LIMITED is 1 of 380 training providers for Customer service practitioner (level 2).

View training providers for this course