Training provider

INTROTRAIN & FORUM LIMITED

UKPRN 10003380

Customer service practitioner (level 2)

Training options for this course

This provider offers these training options for this course in WA3 Salford. You can remove or change your location . This may change what options are available.

If there are multiple training options, the apprentice may do a combination of these. You'll need to contact the provider to confirm what training they offer.

Training option	Location
At apprentice's workplace Training at the employer's location.	This provider has said they do not deliver training at apprentice's workplaces in your region.

Course achievements and participation

Achievements

No data

There is not enough data to show the achievement rate for this course. This may be because a small number of apprentices completed this course, or this is a new course for this provider.

Participation

3

apprentices have completed this course and taken their end-point assessment with this provider since 2021

Course-level data collected by the Department for Education.

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Training provider information

Employer and apprentice reviews for this training provider

Employers

No reviews

Not enough employers have reviewed this provider.

Apprentices

No reviews

Not enough apprentices have reviewed this provider.

Combined reviews for all courses delivered by this provider in the last full academic year (2023 to 2024). Data collected by Department for Education.

View reviews with feedback from the last 5 years

1 August 2024 to today

These are the most recent reviews for this training provider. We update the main star rating on this page when we have reviews from a full academic year.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (1 review)

Areas of strength and improvement

Employers can select:

• up to 3 things they think are strengths
• up to 3 things they think need improvement

• Percentage of employers that selected this as a strength
• Percentage of employers that selected this as needs improvement

• Communication with employers(selected by 1 employer)

  100%0%

• Reporting on progress of apprentices(selected by 1 employer)

  100%0%

• Adapting to my needs(selected by 1 employer)

  100%0%

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Communication with employers	100%	0%	1
Reporting on progress of apprentices	100%	0%	1
Adapting to my needs	100%	0%	1

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices have given feedback about this training provider.

1 August 2023 to 31 July 2024

These reviews are for all courses delivered by this provider in the last full academic year.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

No results. Not enough employers gave feedback about this training provider.

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (7 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

• Percentage of apprentices who said this was to a reasonable standard
• Percentage of apprentices who said this was not to a reasonable standard

Communication

• Communicating clearly with you(selected by 7 apprentices)

  71%29%

• Ensuring you understand the requirements of your end-point assessment(selected by 7 apprentices)

  86%14%

Organisation

• Organising well-structured training(selected by 7 apprentices)

  71%29%

• Providing accessible training resources(selected by 7 apprentices)

  86%14%

• Balancing online learning with classroom-based training to suit your apprenticeship(selected by 7 apprentices)

  71%29%

• Taking into account your previous learning(selected by 7 apprentices)

  86%14%

• Giving you relevant training that helps you perform your job better(selected by 7 apprentices)

  86%14%

• Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 7 apprentices)

  71%29%

Support

• Helping you learn new skills and develop existing ones(selected by 7 apprentices)

  86%14%

• Supporting you and your apprenticeship(selected by 7 apprentices)

  57%43%

• Resolving any issues you have(selected by 7 apprentices)

  57%43%

• Preparing you for success in your future career(selected by 7 apprentices)

  86%14%

Communication

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you	71%	29%
Ensuring you understand the requirements of your end-point assessment	86%	14%

Organisation

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training	71%	29%
Providing accessible training resources	86%	14%
Balancing online learning with classroom-based training to suit your apprenticeship	71%	29%
Taking into account your previous learning	86%	14%
Giving you relevant training that helps you perform your job better	86%	14%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time	71%	29%

Support

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones	86%	14%
Supporting you and your apprenticeship	57%	43%
Resolving any issues you have	57%	43%
Preparing you for success in your future career	86%	14%

1 August 2022 to 31 July 2023

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Good (4 reviews)

Areas of strength and improvement

Employers can select:

• up to 3 things they think are strengths
• up to 3 things they think need improvement

• Percentage of employers that selected this as a strength
• Percentage of employers that selected this as needs improvement

• Providing the right training at the right time(selected by 4 employers)

  100%0%

• Communication with employers(selected by 3 employers)

  33%67%

• Getting new apprentices started(selected by 4 employers)

  75%25%

• Improving apprentice skills(selected by 2 employers)

  50%50%

• Working with small numbers of apprentices(selected by 1 employer)

  100%0%

• Initial assessment of apprentices(selected by 2 employers)

  0%100%

• Reporting on progress of apprentices(selected by 3 employers)

  33%67%

• Adapting to my needs(selected by 1 employer)

  100%0%

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Providing the right training at the right time	100%	0%	4
Communication with employers	33%	67%	3
Getting new apprentices started	75%	25%	4
Improving apprentice skills	50%	50%	2
Working with small numbers of apprentices	100%	0%	1
Initial assessment of apprentices	0%	100%	2
Reporting on progress of apprentices	33%	67%	3
Adapting to my needs	100%	0%	1

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (9 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

• Percentage of apprentices who said this was to a reasonable standard
• Percentage of apprentices who said this was not to a reasonable standard

Communication

• Communicating clearly with you(selected by 9 apprentices)

  67%33%

• Ensuring you understand the requirements of your end-point assessment(selected by 9 apprentices)

  89%11%

Organisation

• Organising well-structured training(selected by 9 apprentices)

  89%11%

• Providing accessible training resources(selected by 9 apprentices)

  78%22%

• Balancing online learning with classroom-based training to suit your apprenticeship(selected by 9 apprentices)

  78%22%

• Taking into account your previous learning(selected by 9 apprentices)

  56%44%

• Giving you relevant training that helps you perform your job better(selected by 9 apprentices)

  78%22%

• Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 9 apprentices)

  78%22%

Support

• Helping you learn new skills and develop existing ones(selected by 9 apprentices)

  100%0%

• Supporting you and your apprenticeship(selected by 9 apprentices)

  67%33%

• Resolving any issues you have(selected by 9 apprentices)

  67%33%

• Preparing you for success in your future career(selected by 9 apprentices)

  100%0%

Communication

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you	67%	33%
Ensuring you understand the requirements of your end-point assessment	89%	11%

Organisation

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training	89%	11%
Providing accessible training resources	78%	22%
Balancing online learning with classroom-based training to suit your apprenticeship	78%	22%
Taking into account your previous learning	56%	44%
Giving you relevant training that helps you perform your job better	78%	22%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time	78%	22%

Support

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones	100%	0%
Supporting you and your apprenticeship	67%	33%
Resolving any issues you have	67%	33%
Preparing you for success in your future career	100%	0%

1 August 2021 to 31 July 2022

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (1 review)

Areas of strength and improvement

Employers can select:

• up to 3 things they think are strengths
• up to 3 things they think need improvement

• Percentage of employers that selected this as a strength
• Percentage of employers that selected this as needs improvement

• Communication with employers(selected by 1 employer)

  100%0%

• Improving apprentice skills(selected by 1 employer)

  100%0%

• Reporting on progress of apprentices(selected by 1 employer)

  100%0%

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Communication with employers	100%	0%	1
Improving apprentice skills	100%	0%	1
Reporting on progress of apprentices	100%	0%	1

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices gave feedback about this training provider.

1 August 2020 to 31 July 2021

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

No results. Not enough employers gave feedback about this training provider.

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices gave feedback about this training provider.

1 August 2020 to today

These reviews are for all courses delivered by this provider in the last 5 academic years.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (6 reviews)

Areas of strength and improvement

Employers can select:

• up to 3 things they think are strengths
• up to 3 things they think need improvement

• Percentage of employers that selected this as a strength
• Percentage of employers that selected this as needs improvement

• Providing the right training at the right time(selected by 4 employers)

  100%0%

• Communication with employers(selected by 5 employers)

  60%40%

• Getting new apprentices started(selected by 4 employers)

  75%25%

• Improving apprentice skills(selected by 3 employers)

  67%33%

• Working with small numbers of apprentices(selected by 1 employer)

  100%0%

• Initial assessment of apprentices(selected by 2 employers)

  0%100%

• Reporting on progress of apprentices(selected by 5 employers)

  60%40%

• Adapting to my needs(selected by 2 employers)

  100%0%

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Providing the right training at the right time	100%	0%	4
Communication with employers	60%	40%	5
Getting new apprentices started	75%	25%	4
Improving apprentice skills	67%	33%	3
Working with small numbers of apprentices	100%	0%	1
Initial assessment of apprentices	0%	100%	2
Reporting on progress of apprentices	60%	40%	5
Adapting to my needs	100%	0%	2

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (16 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

• Percentage of apprentices who said this was to a reasonable standard
• Percentage of apprentices who said this was not to a reasonable standard

Communication

• Communicating clearly with you(selected by 16 apprentices)

  69%31%

• Ensuring you understand the requirements of your end-point assessment(selected by 16 apprentices)

  88%12%

Organisation

• Organising well-structured training(selected by 16 apprentices)

  81%19%

• Providing accessible training resources(selected by 16 apprentices)

  81%19%

• Balancing online learning with classroom-based training to suit your apprenticeship(selected by 16 apprentices)

  75%25%

• Taking into account your previous learning(selected by 16 apprentices)

  69%31%

• Giving you relevant training that helps you perform your job better(selected by 16 apprentices)

  81%19%

• Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 16 apprentices)

  75%25%

Support

• Helping you learn new skills and develop existing ones(selected by 16 apprentices)

  94%6%

• Supporting you and your apprenticeship(selected by 16 apprentices)

  62%38%

• Resolving any issues you have(selected by 16 apprentices)

  62%38%

• Preparing you for success in your future career(selected by 16 apprentices)

  94%6%

Communication

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you	69%	31%
Ensuring you understand the requirements of your end-point assessment	88%	12%

Organisation

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training	81%	19%
Providing accessible training resources	81%	19%
Balancing online learning with classroom-based training to suit your apprenticeship	75%	25%
Taking into account your previous learning	69%	31%
Giving you relevant training that helps you perform your job better	81%	19%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time	75%	25%

Support

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones	94%	6%
Supporting you and your apprenticeship	62%	38%
Resolving any issues you have	62%	38%
Preparing you for success in your future career	94%	6%

Contact this training provider

• Registered address: Unit 11, Kings Meadow, Ferry Hinksey Road, Oxford, OX2 0DP
• Email: carolyn@introtrain.com
• Telephone: 07801420829
• Website: https://www.introtrain.com/contact-us/

Training provider overview and courses delivered

View 7 courses delivered by this training provider

Select a course to view location, training options and contact details

• Advanced and creative hair professional (level 3)
• Advanced beauty therapist (level 3)
• Barbering professional (level 2)
• Beauty therapist (level 2)
• Business administrator (level 3)
• Customer service practitioner (level 2)
• Hairdressing professional (level 2)

Introtrain & Forum Ltd is work-based ESFA high achieving training provider based in Oxford, covering surrounding counties, offering apprenticeships in:- Hairdressing, Barbering, Beauty therapy, Customer Service and Business Administration all with a final EPA. We tailor our high-quality apprenticeship programmes to suit the needs of the employer and apprentices. Our training offers a bespoke range of services that covers both day release and open learning in the workplace on a 1-1 basis where required. Our team of highly qualified Training consultants deliver our apprenticeships together with our wider privately funded qualifications such as TAQA Assessors awards and Education & Training awards.

For general information about this provider, such as the total participation and achievement rate for all courses they deliver, view our provider details page for INTROTRAIN & FORUM LIMITED .

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Shortlisted

INTROTRAIN & FORUM LIMITED is 1 of 378 training providers for Customer service practitioner (level 2).

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