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Training provider

KINGSTON UPON HULL CITY COUNCIL

UKPRN 10003198

Customer service practitioner (level 2)

Training options for this course

This provider offers these training options for this course. Search for a city or postcode to view what options are available in your location and distances from your location to the training options.

Enter the first 3 letters of a city or postcode and select a location.
Training option Location

Day release

One day a week at the provider's location.

Preston Road, Hull, HU9 5HE

Course achievements and participation

Achievements

64.3%

of apprentices (6 of 10) completed this course and passed their end-point assessment with this provider in academic year 2023 to 2024. 35.7% did not pass or left the course before taking the assessment.

63.7% national achievement rate

Participation

40

apprentices have completed this course and taken their end-point assessment with this provider since 2019

Course-level data collected by the Department for Education.

Training provider information

Employer and apprentice reviews for this training provider

Employers

Excellent

average review from 2 employers when asked to rate this provider as 'Excellent', 'Good', 'Poor' or 'Very poor'.

Apprentices

No reviews

Not enough apprentices have reviewed this provider.

Combined reviews for all courses delivered by this provider in the last full academic year (2023 to 2024). Data collected by Department for Education.
View reviews with feedback from the last 5 years

1 August 2024 to today

These are the most recent reviews for this training provider. We update the main star rating on this page when we have reviews from a full academic year.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Good (3 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Providing the right training at the right time(selected by 2 employers)

    100%0%
  • Communication with employers(selected by 3 employers)

    67%33%
  • Getting new apprentices started(selected by 2 employers)

    50%50%
  • Improving apprentice skills(selected by 1 employer)

    0%100%
  • Initial assessment of apprentices(selected by 1 employer)

    0%100%
  • Reporting on progress of apprentices(selected by 1 employer)

    0%100%
  • Training facilities(selected by 1 employer)

    100%0%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 100% 0% 2
Communication with employers 67% 33% 3
Getting new apprentices started 50% 50% 2
Improving apprentice skills 0% 100% 1
Initial assessment of apprentices 0% 100% 1
Reporting on progress of apprentices 0% 100% 1
Training facilities 100% 0% 1

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Excellent (5 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Communication

  • Communicating clearly with you(selected by 5 apprentices)

    100%0%
  • Ensuring you understand the requirements of your end-point assessment(selected by 5 apprentices)

    100%0%
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Organisation

  • Organising well-structured training(selected by 5 apprentices)

    100%0%
  • Providing accessible training resources(selected by 5 apprentices)

    100%0%
  • Balancing online learning with classroom-based training to suit your apprenticeship(selected by 5 apprentices)

    100%0%
  • Taking into account your previous learning(selected by 5 apprentices)

    100%0%
  • Giving you relevant training that helps you perform your job better(selected by 5 apprentices)

    100%0%
  • Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 5 apprentices)

    100%0%
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Support

  • Helping you learn new skills and develop existing ones(selected by 5 apprentices)

    100%0%
  • Supporting you and your apprenticeship(selected by 5 apprentices)

    100%0%
  • Resolving any issues you have(selected by 5 apprentices)

    100%0%
  • Preparing you for success in your future career(selected by 5 apprentices)

    100%0%
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 100% 0%
Ensuring you understand the requirements of your end-point assessment 100% 0%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 100% 0%
Providing accessible training resources 100% 0%
Balancing online learning with classroom-based training to suit your apprenticeship 100% 0%
Taking into account your previous learning 100% 0%
Giving you relevant training that helps you perform your job better 100% 0%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 100% 0%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 100% 0%
Supporting you and your apprenticeship 100% 0%
Resolving any issues you have 100% 0%
Preparing you for success in your future career 100% 0%

1 August 2023 to 31 July 2024

These reviews are for all courses delivered by this provider in the last full academic year.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (2 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Providing the right training at the right time(selected by 1 employer)

    100%0%
  • Communication with employers(selected by 2 employers)

    100%0%
  • Initial assessment of apprentices(selected by 1 employer)

    0%100%
  • Reporting on progress of apprentices(selected by 2 employers)

    100%0%
  • Training facilities(selected by 1 employer)

    100%0%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 100% 0% 1
Communication with employers 100% 0% 2
Initial assessment of apprentices 0% 100% 1
Reporting on progress of apprentices 100% 0% 2
Training facilities 100% 0% 1

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (6 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Communication

  • Communicating clearly with you(selected by 6 apprentices)

    83%17%
  • Ensuring you understand the requirements of your end-point assessment(selected by 6 apprentices)

    83%17%
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Organisation

  • Organising well-structured training(selected by 6 apprentices)

    83%17%
  • Providing accessible training resources(selected by 6 apprentices)

    83%17%
  • Balancing online learning with classroom-based training to suit your apprenticeship(selected by 6 apprentices)

    83%17%
  • Taking into account your previous learning(selected by 6 apprentices)

    83%17%
  • Giving you relevant training that helps you perform your job better(selected by 6 apprentices)

    83%17%
  • Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 6 apprentices)

    83%17%
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Support

  • Helping you learn new skills and develop existing ones(selected by 6 apprentices)

    83%17%
  • Supporting you and your apprenticeship(selected by 6 apprentices)

    83%17%
  • Resolving any issues you have(selected by 6 apprentices)

    83%17%
  • Preparing you for success in your future career(selected by 6 apprentices)

    83%17%
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 83% 17%
Ensuring you understand the requirements of your end-point assessment 83% 17%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 83% 17%
Providing accessible training resources 83% 17%
Balancing online learning with classroom-based training to suit your apprenticeship 83% 17%
Taking into account your previous learning 83% 17%
Giving you relevant training that helps you perform your job better 83% 17%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 83% 17%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 83% 17%
Supporting you and your apprenticeship 83% 17%
Resolving any issues you have 83% 17%
Preparing you for success in your future career 83% 17%

1 August 2022 to 31 July 2023

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (19 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Providing the right training at the right time(selected by 10 employers)

    80%20%
  • Communication with employers(selected by 16 employers)

    81%19%
  • Getting new apprentices started(selected by 12 employers)

    83%17%
  • Improving apprentice skills(selected by 7 employers)

    86%14%
  • Working with small numbers of apprentices(selected by 3 employers)

    67%33%
  • Initial assessment of apprentices(selected by 5 employers)

    60%40%
  • Reporting on progress of apprentices(selected by 9 employers)

    67%33%
  • Adapting to my needs(selected by 4 employers)

    50%50%
  • Training facilities(selected by 5 employers)

    80%20%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 80% 20% 10
Communication with employers 81% 19% 16
Getting new apprentices started 83% 17% 12
Improving apprentice skills 86% 14% 7
Working with small numbers of apprentices 67% 33% 3
Initial assessment of apprentices 60% 40% 5
Reporting on progress of apprentices 67% 33% 9
Adapting to my needs 50% 50% 4
Training facilities 80% 20% 5

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices gave feedback about this training provider.

1 August 2021 to 31 July 2022

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Good (11 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Providing the right training at the right time(selected by 4 employers)

    75%25%
  • Communication with employers(selected by 10 employers)

    80%20%
  • Getting new apprentices started(selected by 5 employers)

    80%20%
  • Improving apprentice skills(selected by 5 employers)

    60%40%
  • Working with small numbers of apprentices(selected by 1 employer)

    0%100%
  • Initial assessment of apprentices(selected by 1 employer)

    100%0%
  • Reporting on progress of apprentices(selected by 3 employers)

    33%67%
  • Adapting to my needs(selected by 1 employer)

    100%0%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 75% 25% 4
Communication with employers 80% 20% 10
Getting new apprentices started 80% 20% 5
Improving apprentice skills 60% 40% 5
Working with small numbers of apprentices 0% 100% 1
Initial assessment of apprentices 100% 0% 1
Reporting on progress of apprentices 33% 67% 3
Adapting to my needs 100% 0% 1

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices gave feedback about this training provider.

1 August 2020 to 31 July 2021

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Good (20 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Providing the right training at the right time(selected by 5 employers)

    100%0%
  • Communication with employers(selected by 11 employers)

    64%36%
  • Getting new apprentices started(selected by 5 employers)

    80%20%
  • Improving apprentice skills(selected by 3 employers)

    100%0%
  • Working with small numbers of apprentices(selected by 3 employers)

    100%0%
  • Initial assessment of apprentices(selected by 4 employers)

    75%25%
  • Reporting on progress of apprentices(selected by 11 employers)

    27%73%
  • Adapting to my needs(selected by 2 employers)

    50%50%
  • Training facilities(selected by 10 employers)

    80%20%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 100% 0% 5
Communication with employers 64% 36% 11
Getting new apprentices started 80% 20% 5
Improving apprentice skills 100% 0% 3
Working with small numbers of apprentices 100% 0% 3
Initial assessment of apprentices 75% 25% 4
Reporting on progress of apprentices 27% 73% 11
Adapting to my needs 50% 50% 2
Training facilities 80% 20% 10

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices gave feedback about this training provider.

1 August 2020 to today

These reviews are for all courses delivered by this provider in the last 5 academic years.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Good (55 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Providing the right training at the right time(selected by 22 employers)

    86%14%
  • Communication with employers(selected by 42 employers)

    76%24%
  • Getting new apprentices started(selected by 24 employers)

    79%21%
  • Improving apprentice skills(selected by 16 employers)

    75%25%
  • Working with small numbers of apprentices(selected by 7 employers)

    71%29%
  • Initial assessment of apprentices(selected by 12 employers)

    58%42%
  • Reporting on progress of apprentices(selected by 26 employers)

    46%54%
  • Adapting to my needs(selected by 7 employers)

    57%43%
  • Training facilities(selected by 17 employers)

    82%18%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 86% 14% 22
Communication with employers 76% 24% 42
Getting new apprentices started 79% 21% 24
Improving apprentice skills 75% 25% 16
Working with small numbers of apprentices 71% 29% 7
Initial assessment of apprentices 58% 42% 12
Reporting on progress of apprentices 46% 54% 26
Adapting to my needs 57% 43% 7
Training facilities 82% 18% 17

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Excellent (11 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Communication

  • Communicating clearly with you(selected by 11 apprentices)

    91%9%
  • Ensuring you understand the requirements of your end-point assessment(selected by 11 apprentices)

    91%9%
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Organisation

  • Organising well-structured training(selected by 11 apprentices)

    91%9%
  • Providing accessible training resources(selected by 11 apprentices)

    91%9%
  • Balancing online learning with classroom-based training to suit your apprenticeship(selected by 11 apprentices)

    91%9%
  • Taking into account your previous learning(selected by 11 apprentices)

    91%9%
  • Giving you relevant training that helps you perform your job better(selected by 11 apprentices)

    91%9%
  • Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 11 apprentices)

    91%9%
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Support

  • Helping you learn new skills and develop existing ones(selected by 11 apprentices)

    91%9%
  • Supporting you and your apprenticeship(selected by 11 apprentices)

    91%9%
  • Resolving any issues you have(selected by 11 apprentices)

    91%9%
  • Preparing you for success in your future career(selected by 11 apprentices)

    91%9%
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 91% 9%
Ensuring you understand the requirements of your end-point assessment 91% 9%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 91% 9%
Providing accessible training resources 91% 9%
Balancing online learning with classroom-based training to suit your apprenticeship 91% 9%
Taking into account your previous learning 91% 9%
Giving you relevant training that helps you perform your job better 91% 9%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 91% 9%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 91% 9%
Supporting you and your apprenticeship 91% 9%
Resolving any issues you have 91% 9%
Preparing you for success in your future career 91% 9%

Contact this training provider

Registered address
The Guildhall, Alfred Gelder Street, Hull, HU1 2AA
Telephone
01482615349

Training provider overview and courses delivered

View 20 courses delivered by this training provider

Hull Training and Adult Education is a leading provider of quality education and training within the local community and across the Yorkshire and Humber region. We specialise in training, finding employment, giving advice and guidance for young people, the unemployed and those looking to develop their skills and career further. For over 35 years we have been working with employers to help industry to improve productivity by enriching employee skills and improving safety. We have successfully guided thousands of young people through their apprenticeships and provided vital training programmes to hundreds of employers.

For general information about this provider, such as the total participation and achievement rate for all courses they deliver, view our provider details page for KINGSTON UPON HULL CITY COUNCIL .

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Shortlisted

KINGSTON UPON HULL CITY COUNCIL is 1 of 379 training providers for Customer service practitioner (level 2).

View training providers for this course