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Training provider

HEREFORDSHIRE AND WORCESTERSHIRE GROUP TRAINING ASSOCIATION LIMITED

Employer reviews

Excellent (116 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 86% 14% 86
Reporting on progress of apprentices 61% 39% 54
Initial assessment of apprentices 74% 26% 47
Getting new apprentices started 93% 7% 41
Improving apprentice skills 85% 15% 39
Training facilities 86% 14% 36
Providing the right training at the right time 90% 10% 31
Adapting to my needs 63% 37% 27
Working with small numbers of apprentices 100% 0% 10

Apprentice reviews

Good (78 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 87% 13%
Ensuring you understand the requirements of your end-point assessment 85% 15%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 86% 14%
Providing accessible training resources 88% 12%
Balancing online learning with classroom-based training to suit your apprenticeship 90% 10%
Taking into account your previous learning 72% 28%
Giving you relevant training that helps you perform your job better 86% 14%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 95% 5%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 94% 6%
Supporting you and your apprenticeship 91% 9%
Resolving any issues you have 86% 14%
Preparing you for success in your future career 91% 9%

Provider overview

Judged by Ofsted as "Outstanding" in all areas in February 2016, HWGTA delivers apprenticeships In Accountancy, Business Administration, Engineering, Management, and Customer Service, across the counties of Herefordshire and Worcestershire. Formed and lead by local employers, HWGTA is a "not for profit" organisation, where any financial surplus is reinvested in resources and equipment to support future apprentices and their employers.

Apprenticeship training course

Customer service practitioner (level 2)

75% achievement rate (out of 70 apprentices)

54% national achievement rate

Explain achievement rate
The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

Apprenticeship location

PO3 Portsmouth Remove location

HEREFORDSHIRE AND WORCESTERSHIRE GROUP TRAINING ASSOCIATION LIMITED’s training options

Head office 112.5 miles away

Holmer Road, Hereford, HR4 9SX

  • not available At apprentice’s workplace
  • available Day release: 107.3 miles away
  • not available Block release

Day release address

McKenzie Way, WORCESTER, Worcestershire, WR4 9GN

Contact this provider about this course

Telephone
01432377010
Shortlisted

HEREFORDSHIRE AND WORCESTERSHIRE GROUP TRAINING ASSOCIATION LIMITED is 1 of 402 training providers for Customer service practitioner (level 2) at the apprenticeship location.

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