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Training provider

HEART OF ENGLAND TRAINING LIMITED

Employer reviews

Excellent (114 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 76% 24% 88
Getting new apprentices started 82% 18% 61
Reporting on progress of apprentices 51% 49% 45
Providing the right training at the right time 75% 25% 36
Adapting to my needs 84% 16% 31
Improving apprentice skills 81% 19% 27
Initial assessment of apprentices 87% 13% 23
Working with small numbers of apprentices 90% 10% 21
Training facilities 77% 23% 13

Apprentice reviews

Excellent (151 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 89% 11%
Ensuring you understand the requirements of your end-point assessment 91% 9%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 89% 11%
Providing accessible training resources 91% 9%
Balancing online learning with classroom-based training to suit your apprenticeship 86% 14%
Taking into account your previous learning 85% 15%
Giving you relevant training that helps you perform your job better 89% 11%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 87% 13%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 92% 8%
Supporting you and your apprenticeship 91% 9%
Resolving any issues you have 89% 11%
Preparing you for success in your future career 88% 12%

Provider overview

Heart of England Training is an approved training provider with a national portfolio of apprenticeships for schools and businesses, and a strong reputation for management qualifications. Our education and recruitment teams have many years of relevant industry and education experience to share with you and we enjoy excellent learner and employer feedback gained from over 50 years. We work across a wide range of industries with employers ranging from small businesses to multinationals and over 30 local authorities. We offer expert advice and guidance on all aspects of recruitment, delivery and progression and offer flexible solutions tailored to meet your specific business needs.

Apprenticeship training course

Customer service practitioner (level 2)

65% achievement rate (out of 30 apprentices)

54% national achievement rate

Explain achievement rate
The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

HEART OF ENGLAND TRAINING LIMITED’s training options

Head office

10 Cheyne Walk, Northampton, NN1 5PT

  • available At apprentice’s workplace
  • not available Day release
  • not available Block release

Apprenticeship location

Check HEART OF ENGLAND TRAINING LIMITED’s training options for the apprenticeship location.

Contact this provider about this course

Telephone
08000281576
Shortlisted

HEART OF ENGLAND TRAINING LIMITED is 1 of 402 training providers for Customer service practitioner (level 2).

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