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Training provider

HARTLEPOOL COLLEGE OF FURTHER EDUCATION

Employer reviews

Excellent (184 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 57% 43% 136
Reporting on progress of apprentices 30% 70% 92
Training facilities 96% 4% 81
Getting new apprentices started 87% 13% 70
Improving apprentice skills 80% 20% 56
Providing the right training at the right time 87% 13% 52
Adapting to my needs 74% 26% 50
Initial assessment of apprentices 77% 23% 30
Working with small numbers of apprentices 70% 30% 20

Apprentice reviews

Good (19 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 84% 16%
Ensuring you understand the requirements of your end-point assessment 89% 11%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 84% 16%
Providing accessible training resources 89% 11%
Balancing online learning with classroom-based training to suit your apprenticeship 79% 21%
Taking into account your previous learning 84% 16%
Giving you relevant training that helps you perform your job better 84% 16%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 95% 5%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 89% 11%
Supporting you and your apprenticeship 84% 16%
Resolving any issues you have 84% 16%
Preparing you for success in your future career 84% 16%

Provider overview

Hartlepool College is one of the largest apprenticeship providers in the north east region. We have been delivering quality apprenticeships for over 40 years in partnership with regional businesses from sole traders to large multi nationals. In 2014 Ofsted commented that the management and support for the large number of apprentices is good, leading to high success rates'. The College works with thousands of employers across all sectors in order to provide a wide range of apprenticeship frameworks and standards. The vast majority of apprenticeships delivered by the College are in STEM subjects where apprentices access world class, industry standard facilities to support their workplace training and development.

Courses offered

View all 68 courses offered by this provider

Select a course to view locations, training options and contact details.

Accounts or finance assistant (level 2)
Advanced and creative hair professional (level 3)
Advanced beauty therapist (level 3)
Assistant accountant (level 3)
Associate project manager (level 4)
Autocare technician (level 2)
Beauty therapist (level 2)
Bricklayer (level 2)
Building services engineering craftsperson (level 3)
Building services engineering installer (level 2)
Building services engineering senior technician (level 4)
Building services engineering service and maintenance engineer (level 3)
Building services engineering technician 2022 (level 3)
Business administrator (level 3)
Carpentry and joinery (level 2)
Chef de partie (level 3)
Civil engineering technician (level 3)
Commis chef (level 2)
Construction design and build technician (level 4)
Construction plant operative (level 2)
Construction quantity surveying technician (level 4)
Construction site supervisor (level 4)
Construction support technician (level 3)
Craft carpentry and joinery (level 3)
Customer service practitioner (level 2)
Customer service specialist (level 3)
Digital engineering technician (level 3)
Digital marketer (level 3)
Early years educator (level 3)
Early years practitioner (level 2)
Engineering design and draughtsperson (level 3)
Engineering fitter (level 3)
Engineering manufacturing technician (level 4)
Engineering technician (level 3)
General welder (arc processes) (level 2)
Groundworker (level 2)
Hairdressing professional (level 2)
Healthcare support worker (level 2)
Heavy vehicle service and maintenance technician (level 3)
Hospitality team member (level 2)
Housing and property management (level 3)
Installation and maintenance electrician (level 3)
IT solutions technician (level 3)
Laboratory technician (level 3)
Lead adult care worker (level 3)
Lean manufacturing operative (level 2)
Leisure duty manager (level 3)
Maintenance and operations engineering technician (level 3)
Metal fabricator (level 3)
Motor vehicle service and maintenance technician - light vehicle (level 3)
Operations or departmental manager (level 5)
Painter and decorator (level 2)
Pipe welder (level 3)
Plate welder (level 3)
Plumbing and domestic heating technician (level 3)
Production chef (level 2)
Property maintenance operative (level 2)
Safety, health and environment technician (level 3)
Science industry maintenance technician (level 3)
Science manufacturing technician (level 3)
Senior healthcare support worker (level 3)
Sporting excellence professional (level 3)
Sports coach (level 4)
Supply chain practitioner (fast moving consumer good) (previously Operator Manager) (level 3)
Surveying technician (level 3)
Teaching assistant (level 3)
Team leader or supervisor (level 3)
Travel consultant (level 3)
Apprenticeship training course

Customer service practitioner (level 2)

43% achievement rate (out of 10 apprentices)

54% national achievement rate

Explain achievement rate
The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2021 to 2022 academic year.

HARTLEPOOL COLLEGE OF FURTHER EDUCATION’s training options

Head office

Stockton Street, Hartlepool, TS24 7NT

  • not available At apprentice’s workplace
  • available Day release
  • not available Block release

Apprenticeship location

Check HARTLEPOOL COLLEGE OF FURTHER EDUCATION’s training options for the apprenticeship location.

Contact this provider about this course

Telephone
01429404164
Shortlisted

HARTLEPOOL COLLEGE OF FURTHER EDUCATION is 1 of 422 training providers for Customer service practitioner (level 2).

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