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Training provider

GLOUCESTERSHIRE COUNTY COUNCIL

Employer reviews

Excellent (8 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 100% 0% 4
Reporting on progress of apprentices 50% 50% 4
Adapting to my needs 100% 0% 4
Getting new apprentices started 100% 0% 3
Improving apprentice skills 100% 0% 3
Initial assessment of apprentices 50% 50% 2
Providing the right training at the right time 100% 0% 1
Working with small numbers of apprentices 100% 0% 1

Apprentice reviews

Excellent (5 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 100% 0%
Ensuring you understand the requirements of your end-point assessment 100% 0%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 100% 0%
Providing accessible training resources 100% 0%
Balancing online learning with classroom-based training to suit your apprenticeship 100% 0%
Taking into account your previous learning 100% 0%
Giving you relevant training that helps you perform your job better 100% 0%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 100% 0%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 100% 0%
Supporting you and your apprenticeship 100% 0%
Resolving any issues you have 100% 0%
Preparing you for success in your future career 100% 0%

Provider overview

Adult Education has been offering high quality teaching, training & assessment programmes for individuals & employers for over 25 years.

We specialise in a range of programmes across business, management, training & education. Our team of trainers & assessors has been recruited from a variety of business backgrounds, enabling us to offer a bespoke service tailored to your business.

Our Service provides skills training at all levels, including management, team leadership, business administration, customer service & information and advice, with further programmes available to support professionals in the education sector.

Our dedicated Apprenticeship Account Manager is available to discuss any questions you may have so why not give us a call?

Apprenticeship training course

Customer service practitioner (level 2)

64% achievement rate (out of 10 apprentices)

54% national achievement rate

Explain achievement rate
The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

Apprenticeship location

London Fields, Greater London Remove location

GLOUCESTERSHIRE COUNTY COUNCIL’s training options

Head office 96.3 miles away

Shire Hall, Westgate Street, Gloucester, GL1 2TG

  • not available At apprentice’s workplace
  • available Day release: 96.2 miles away
  • not available Block release

Day release address

Gloucestershire County Council, 4-6 Commercial Road, Gloucester, GL1 2EA

Shortlisted

GLOUCESTERSHIRE COUNTY COUNCIL is 1 of 402 training providers for Customer service practitioner (level 2) at the apprenticeship location.

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