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Training provider

GLOUCESTERSHIRE COLLEGE

Employer reviews

Excellent (221 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 71% 29% 169
Reporting on progress of apprentices 61% 39% 102
Getting new apprentices started 75% 25% 96
Improving apprentice skills 85% 15% 67
Providing the right training at the right time 80% 20% 64
Initial assessment of apprentices 83% 17% 64
Training facilities 82% 18% 51
Working with small numbers of apprentices 72% 28% 46
Adapting to my needs 63% 37% 35

Apprentice reviews

Good (106 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 56% 44%
Ensuring you understand the requirements of your end-point assessment 58% 42%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 61% 39%
Providing accessible training resources 71% 29%
Balancing online learning with classroom-based training to suit your apprenticeship 59% 41%
Taking into account your previous learning 61% 39%
Giving you relevant training that helps you perform your job better 67% 33%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 79% 21%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 73% 27%
Supporting you and your apprenticeship 71% 29%
Resolving any issues you have 64% 36%
Preparing you for success in your future career 58% 42%

Provider overview

Gloucestershire College is a career-focused education provider with three campuses in Cheltenham, Gloucester, and the Forest of Dean. With a wide-ranging apprenticeship portfolio from Level 2 to Degree, including business and professional services, IT and cyber, construction, engineering, and more, it's committed to 'learning that works'. An award-winning training provider, including the 2024 Digital Provider of the Year in the AAC National Apprenticeship Awards, GC offers bespoke training solutions to over 1,300 employer-partners, filling skills gaps and building talent pipelines for the future. From funding advice to recruitment and progression support, GC assists employers and apprentices every step of the way.

Courses offered

View all 50 courses offered by this provider

Select a course to view locations, training options and contact details.

Accounts or finance assistant (level 2)
Advanced and creative hair professional (level 3)
Air traffic controller (level 5)
Assistant accountant (level 3)
Autocare technician (level 2)
Bricklayer (level 2)
Building services engineering craftsperson (level 3)
Building services engineering installer (level 2)
Business administrator (level 3)
Carpentry and joinery (level 2)
Commis chef (level 2)
Craft carpentry and joinery (level 3)
Customer service practitioner (level 2)
Customer service specialist (level 3)
Cyber security technical professional (integrated degree) (level 6)
Cyber security technician (level 3)
Dental nurse (integrated) (level 3)
DevOps engineer (level 4)
Digital and technology solutions professional (level 6)
Early years educator (level 3)
Early years practitioner (level 2)
Embedded electronic systems design and development engineer (degree) (level 6)
Engineering manufacturing technician (level 4)
Engineering technician (level 3)
Groundworker (level 2)
Hairdressing professional (level 2)
Hospitality supervisor (level 3)
Hospitality team member (level 2)
HR support (level 3)
Information communications technician (level 3)
Installation and maintenance electrician (level 3)
Learning and skills teacher (level 5)
Machining technician (level 3)
Manufacturing engineer (degree) (level 6)
Marketing assistant (level 3)
Marketing executive (level 4)
Motor vehicle service and maintenance technician - light vehicle (level 3)
Multi-channel marketer (level 3)
Operations manager (level 5)
People professional (level 5)
Plumbing and domestic heating technician (level 3)
Production chef (level 2)
Professional accounting or taxation technician (level 4)
Property maintenance operative (level 2)
Recruiter (level 3)
School business professional (level 4)
Software tester (level 4)
Surveying technician (level 3)
Teaching assistant (level 3)
Team leader (level 3)
Apprenticeship training course

Customer service practitioner (level 2)

39% achievement rate (out of 30 apprentices)

54% national achievement rate

Explain achievement rate
The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

Apprenticeship location

OX27 0HN Remove location

GLOUCESTERSHIRE COLLEGE’s training options

Head office 45.3 miles away

Princess Elizabeth Way, Cheltenham, GL51 7SJ

  • available At apprentice’s workplace
  • not available Day release
  • not available Block release

Contact this provider about this course

Telephone
03451552020
Shortlisted

GLOUCESTERSHIRE COLLEGE is 1 of 402 training providers for Customer service practitioner (level 2) at the apprenticeship location.

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