Training provider

First College

Employer reviews

Excellent (39 reviews)

Employer review details

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Communication with employers	77%	23%	26
Reporting on progress of apprentices	63%	37%	19
Getting new apprentices started	100%	0%	11
Working with small numbers of apprentices	100%	0%	11
Providing the right training at the right time	78%	22%	9
Adapting to my needs	56%	44%	9
Initial assessment of apprentices	100%	0%	7
Improving apprentice skills	100%	0%	6
Training facilities	80%	20%	5

Apprentice reviews

Good (5 reviews)

Apprentice review details

Communication

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Communicating clearly with you	100%	0%
Ensuring you understand the requirements of your end-point assessment	80%	20%

Organisation

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Organising well-structured training	100%	0%
Providing accessible training resources	100%	0%
Balancing online learning with classroom-based training to suit your apprenticeship	40%	60%
Taking into account your previous learning	80%	20%
Giving you relevant training that helps you perform your job better	100%	0%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time	100%	0%

Support

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones	100%	0%
Supporting you and your apprenticeship	100%	0%
Resolving any issues you have	100%	0%
Preparing you for success in your future career	80%	20%

Provider overview

First College is a small friendly work based learning provider which operates throughout East Lindsey from 3 training centres in Louth and Skegness. We offer a range of courses from basic short courses through to NVQ's and apprenticeships. All our apprentices are employed within a company, gaining nationally recognised qualifications and earning a real wage whilst learning new 'on the job' skills.

Most of the training received will be carried out in the workplace by one of our qualified assessors. They will provide support throughout the apprenticeship to ensure that apprentices achieve their goals. Apprenticeships have been designed with employers in the industry to offer a structured programme.

Courses offered

View all 11 courses offered by this provider

Select a course to view locations, training options and contact details.

Business administrator (level 3)

Commis chef (level 2)

Customer service practitioner (level 2)

Early years educator (level 3)

Early years practitioner (level 2)

Hospitality supervisor (level 3)

Hospitality team member (level 2)

Operations manager (level 5)

Production chef (level 2)

Teaching assistant (level 3)

Team leader (level 3)

Apprenticeship training course

Customer service practitioner (level 2)

74% achievement rate (out of 20 apprentices)

54% national achievement rate

Explain achievement rate

The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

Apprenticeship location

CB24 5NN Remove location

First College’s training options

Head office 72.7 miles away

Unit 3, Louth Station Estate, Louth, LN11 0JT

• available At apprentice’s workplace
• not available Day release
• not available Block release

Contact this provider about this course

• Email: enquiries@firstcollegelincs.co.uk
• Telephone: 01507601122
• Website: https://firstcollegelincs.co.uk/customer-service-practitioner-level-2-apprenticeship-standards-2/

Shortlisted

First College is 1 of 402 training providers for Customer service practitioner (level 2) at the apprenticeship location.

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