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Training provider

First College

Employer reviews

Excellent (61 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 80% 20% 41
Reporting on progress of apprentices 53% 47% 32
Getting new apprentices started 90% 10% 21
Adapting to my needs 65% 35% 17
Providing the right training at the right time 87% 13% 15
Working with small numbers of apprentices 100% 0% 15
Initial assessment of apprentices 100% 0% 13
Improving apprentice skills 100% 0% 9
Training facilities 67% 33% 6

Apprentice reviews

Not yet reviewed

Provider overview

First College is a small friendly work based learning provider which operates throughout East Lindsey from 3 training centres in Louth and Skegness. We offer a range of courses from basic short courses through to NVQ's and apprenticeships. All our apprentices are employed within a company, gaining nationally recognised qualifications and earning a real wage whilst learning new 'on the job' skills.

Most of the training received will be carried out in the workplace by one of our qualified assessors. They will provide support throughout the apprenticeship to ensure that apprentices achieve their goals. Apprenticeships have been designed with employers in the industry to offer a structured programme.

Apprenticeship training course

Customer service practitioner (level 2)

82% pass rate (out of 60 apprentices)

66% national average pass rate

Explain pass rate
The percentage of apprentices who successfully passed a similar apprenticeship with this training provider in the 2018 to 2019 academic year.

First College’s training options

Head office

Unit 3, Louth Station Estate, Louth, LN11 0JT

  • available At apprentice’s workplace
  • not available Day release
  • not available Block release

Apprenticeship location

Check First College’s training options for the apprenticeship location.


First College is 1 of 442 training providers for Customer service practitioner (level 2).

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