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Training provider

EAST DURHAM COLLEGE

Employer reviews

Excellent (60 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 59% 41% 34
Improving apprentice skills 90% 10% 30
Providing the right training at the right time 75% 25% 24
Reporting on progress of apprentices 50% 50% 22
Getting new apprentices started 89% 11% 19
Initial assessment of apprentices 69% 31% 16
Training facilities 69% 31% 16
Working with small numbers of apprentices 100% 0% 10
Adapting to my needs 88% 12% 8

Apprentice reviews

Excellent (91 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 89% 11%
Ensuring you understand the requirements of your end-point assessment 89% 11%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 85% 15%
Providing accessible training resources 89% 11%
Balancing online learning with classroom-based training to suit your apprenticeship 87% 13%
Taking into account your previous learning 91% 9%
Giving you relevant training that helps you perform your job better 89% 11%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 90% 10%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 92% 8%
Supporting you and your apprenticeship 90% 10%
Resolving any issues you have 90% 10%
Preparing you for success in your future career 90% 10%

Provider overview

East Durham College operates across three campuses, two in Peterlee and one in Houghall, Durham. In Peterlee, the main college re-located in 2009 into a stunning £36 million new build and this September (2016) opened its new £12.75 million development at Houghall. The college is committed to offering an outstanding education. Providing individuals and local business every opportunity to succeed and prosper. The college is home to a genuine and supportive community of students and staff and that support leads to some great results. The percentage of students completing their qualification aims successfully with us has been consistently above the national average.

Apprenticeship training course

Customer service practitioner (level 2)

72% achievement rate (out of 20 apprentices)

54% national achievement rate

Explain achievement rate
The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

Apprenticeship location

Canterbury, Kent Remove location

EAST DURHAM COLLEGE’s training options

Head office 261.4 miles away

Willerby Grove, Peterlee, SR8 2RN

  • not available At apprentice’s workplace
  • available Day release: 261.5 miles away
  • not available Block release

Day release address

Willerby Grove, Peterlee, Durham, SR8 2RN

Contact this provider about this course

Telephone
0191 518 5508
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EAST DURHAM COLLEGE is 1 of 402 training providers for Customer service practitioner (level 2) at the apprenticeship location.

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