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Training provider

DERWENTSIDE COLLEGE

Employer reviews

Excellent (171 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 69% 31% 139
Getting new apprentices started 88% 12% 74
Reporting on progress of apprentices 40% 60% 68
Providing the right training at the right time 74% 26% 58
Working with small numbers of apprentices 87% 13% 53
Improving apprentice skills 77% 23% 43
Adapting to my needs 79% 21% 39
Initial assessment of apprentices 88% 12% 26
Training facilities 75% 25% 16

Apprentice reviews

Good (168 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 77% 23%
Ensuring you understand the requirements of your end-point assessment 82% 18%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 77% 23%
Providing accessible training resources 79% 21%
Balancing online learning with classroom-based training to suit your apprenticeship 67% 33%
Taking into account your previous learning 79% 21%
Giving you relevant training that helps you perform your job better 77% 23%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 80% 20%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 84% 16%
Supporting you and your apprenticeship 79% 21%
Resolving any issues you have 80% 20%
Preparing you for success in your future career 82% 18%

Provider overview

Derwentside College is one of the largest apprenticeship providers in the region; currently delivering 50 apprenticeships, we continually ensure our apprenticeship offer meets the needs of employers and apprentices. With significant investment in our training and facilities, our apprentices benefit from the very best training. Working with some of the largest employers in the region we offer a bespoke service, which enables training to be contextualised to your business. Our extensive experience of developing and implementing large scale recruitment and upskilling campaigns, means your business is safe in our hands. Our helpful staff can advise on training offers resulting in meaningful programmes that impacts on your business and staff.

Apprenticeship training course

Customer service practitioner (level 2)

73% achievement rate (out of 60 apprentices)

54% national achievement rate

Explain achievement rate
The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

Apprenticeship location

birmingham, west midlands Remove location

DERWENTSIDE COLLEGE’s training options

Head office 164.6 miles away

Front Street, Consett, DH8 5EE

  • available At apprentice’s workplace
  • not available Day release
  • not available Block release

Contact this provider about this course

Telephone
01207585914
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DERWENTSIDE COLLEGE is 1 of 402 training providers for Customer service practitioner (level 2) at the apprenticeship location.

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