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Training provider

DARLINGTON COLLEGE

Employer reviews

Good (119 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 60% 40% 81
Reporting on progress of apprentices 45% 55% 55
Getting new apprentices started 83% 17% 46
Providing the right training at the right time 75% 25% 32
Working with small numbers of apprentices 93% 7% 29
Adapting to my needs 61% 39% 28
Initial assessment of apprentices 69% 31% 26
Training facilities 88% 12% 25
Improving apprentice skills 67% 33% 24

Apprentice reviews

Good (65 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 71% 29%
Ensuring you understand the requirements of your end-point assessment 74% 26%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 69% 31%
Providing accessible training resources 86% 14%
Balancing online learning with classroom-based training to suit your apprenticeship 78% 22%
Taking into account your previous learning 78% 22%
Giving you relevant training that helps you perform your job better 74% 26%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 86% 14%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 78% 22%
Supporting you and your apprenticeship 75% 25%
Resolving any issues you have 74% 26%
Preparing you for success in your future career 78% 22%

Provider overview

Darlington College is a General FE provider committed to offering mainstream and specialist apprenticeship provision across a wide range. As one of the region's leading providers of business training, our dedicated team has a proven track record of working in partnership with large and small organisations across North Yorkshire, County Durham, Darlington, and Tees Valley.

If you are looking to recruit an apprentice, Darlington College will be on hand to offer you a dedicated Business Development Advisor who will undertake a training needs analysis to ensure we can tailor the apprenticeships to your organisations.

We pride ourselves on flexibility and choice and are keen to offer bespoke training solutions which adds value to your business.

Courses offered

View all 47 courses offered by this provider

Select a course to view locations, training options and contact details.

Accounts or finance assistant (level 2)
Adult care worker (level 2)
Assistant accountant (level 3)
Associate project manager (level 4)
Autocare technician (level 2)
Beauty therapist (level 2)
Bricklayer (level 2)
Business administrator (level 3)
Carpentry and joinery (level 2)
Chef de partie (level 3)
Coaching professional (level 5)
Commis chef (level 2)
Construction site supervisor (level 4)
Content creator (level 3)
Craft carpentry and joinery (level 3)
Customer service practitioner (level 2)
Customer service specialist (level 3)
Early years educator (level 3)
Early years practitioner (level 2)
Engineering fitter (level 3)
Engineering manufacturing technician (level 4)
Engineering technician (level 3)
Event assistant (level 3)
Hairdressing professional (level 2)
Heavy vehicle service and maintenance technician (level 3)
Hospitality team member (level 2)
HR support (level 3)
Information communications technician (level 3)
Installation and maintenance electrician (level 3)
Journalist (level 5)
Junior journalist (level 3)
Laboratory technician (level 3)
Maintenance and operations engineering technician (level 3)
Metal fabricator (level 3)
Operations manager (level 5)
People professional (level 5)
Plasterer (level 2)
Plumbing and domestic heating technician (level 3)
Procurement and supply assistant (level 3)
Procurement and supply chain practitioner (level 4)
Professional accounting or taxation technician (level 4)
Senior healthcare support worker (level 3)
Senior journalist (level 7)
Senior procurement and supply chain professional (level 6)
Teaching assistant (level 3)
Team leader (level 3)
Travel consultant (level 3)
Apprenticeship training course

Customer service practitioner (level 2)

62% achievement rate (out of 20 apprentices)

54% national achievement rate

Explain achievement rate
The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

Apprenticeship location

West Yorkshire, West Yorkshire Remove location

DARLINGTON COLLEGE’s training options

Head office 52 miles away

Central Park, Haughton Road, Darlington, DL1 1DR

  • not available At apprentice’s workplace
  • available Day release: 52 miles away
  • not available Block release

Day release address

Central Park, Haughton Road, Darlington, DL1 1DR

Shortlisted

DARLINGTON COLLEGE is 1 of 402 training providers for Customer service practitioner (level 2) at the apprenticeship location.

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