Training provider

DAMAR LIMITED

Employer reviews

Good (266 reviews)

Employer review details

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Communication with employers	64%	36%	202
Getting new apprentices started	91%	9%	137
Reporting on progress of apprentices	37%	63%	126
Initial assessment of apprentices	80%	20%	81
Working with small numbers of apprentices	95%	5%	78
Providing the right training at the right time	71%	29%	69
Improving apprentice skills	84%	16%	62
Adapting to my needs	71%	29%	58
Training facilities	70%	30%	20

Apprentice reviews

Good (199 reviews)

Apprentice review details

Communication

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Communicating clearly with you	70%	30%
Ensuring you understand the requirements of your end-point assessment	72%	28%

Organisation

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Organising well-structured training	72%	28%
Providing accessible training resources	80%	20%
Balancing online learning with classroom-based training to suit your apprenticeship	54%	46%
Taking into account your previous learning	63%	37%
Giving you relevant training that helps you perform your job better	68%	32%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time	88%	12%

Support

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones	81%	19%
Supporting you and your apprenticeship	80%	20%
Resolving any issues you have	74%	26%
Preparing you for success in your future career	71%	29%

Provider overview

Damar Training has a 40-year legacy of successfully delivering apprenticeship training. We have worked with thousands of apprentices and many of the country's leading employers.

Our expertise is underpinned by:

• Specialising in niche areas and forming lasting partnerships with employers
• Extensive experience of working with large employers, the public sector and SMEs
• Being an Ofsted 'good' provider
• An account managed service
• Our Profiler system which enables us to effectively identify gaps in apprentices' skills, knowledge and behaviours
• A flexible approach to teaching and training
• Trainers with qualifications and industry expertise
• Our sophisticated e-learning platform to support apprentices across England

Courses offered

View all 12 courses offered by this provider

Select a course to view locations, training options and contact details.

Accounts or finance assistant (level 2)

Assistant accountant (level 3)

Business administrator (level 3)

Chartered legal executive (level 6)

Customer service practitioner (level 2)

Data protection and information governance practitioner (level 4)

Operations manager (level 5)

Paralegal (level 3)

Professional accounting or taxation technician (level 4)

Solicitor (level 7)

Team leader (level 3)

Travel consultant (level 3)

Apprenticeship training course

Customer service practitioner (level 2)

69% achievement rate (out of 40 apprentices)

54% national achievement rate

Explain achievement rate

The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

Apprenticeship location

Newcastle upon Tyne, Tyne & Wear Remove location

DAMAR LIMITED’s training options

Head office 107.3 miles away

111 Piccadilly, Manchester, M1 2HY

• available At apprentice’s workplace (national)
• not available Day release
• not available Block release

Contact this provider about this course

• Email: info@damartraining.com
• Telephone: 01614808171
• Website: https://damartraining.com/employers/industries/customer-service-apprenticeships/

Shortlisted

DAMAR LIMITED is 1 of 402 training providers for Customer service practitioner (level 2) at the apprenticeship location.

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