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Training provider

CSM CONSULTING LIMITED

Employer reviews

Excellent (59 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 77% 23% 35
Reporting on progress of apprentices 75% 25% 28
Adapting to my needs 95% 5% 20
Initial assessment of apprentices 82% 18% 17
Improving apprentice skills 81% 19% 16
Providing the right training at the right time 83% 17% 12
Getting new apprentices started 73% 27% 11
Working with small numbers of apprentices 100% 0% 8
Training facilities 50% 50% 4

Apprentice reviews

Excellent (69 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 99% 1%
Ensuring you understand the requirements of your end-point assessment 94% 6%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 97% 3%
Providing accessible training resources 97% 3%
Balancing online learning with classroom-based training to suit your apprenticeship 90% 10%
Taking into account your previous learning 97% 3%
Giving you relevant training that helps you perform your job better 97% 3%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 99% 1%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 99% 1%
Supporting you and your apprenticeship 100% 0%
Resolving any issues you have 100% 0%
Preparing you for success in your future career 99% 1%

Provider overview

We are an independent provider delivering nationally for over 10 years.

Our specialisms are in schools, health and social care and leadership, management and other apprenticeships for local authorities, large and small businesses.

English, Math's and ICT are embedded within our training design, our resources are written by our own specialists to reflect the broader development, welfare and behaviour of your staff as well as any requirements specific to your sector.

Our programmes are tailored around your needs with bespoke design, content, location and appropriate time frames. Our own e platform covers every aspect of the apprenticeship, enabling us to give real time information to you and your apprentices on progress and achievements.

Apprenticeship training course

Customer service practitioner (level 2)

87% achievement rate (out of 20 apprentices)

54% national achievement rate

Explain achievement rate
The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

Apprenticeship location

Derby, Derbyshire Remove location

CSM CONSULTING LIMITED’s training options

Head office 99.6 miles away

2-4 Packhorse Road, Gerrards Cross, SL9 7QE

  • available At apprentice’s workplace (national)
  • not available Day release
  • not available Block release

Contact this provider about this course

Telephone
02039126300
Website
www.ucan.co.uk
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CSM CONSULTING LIMITED is 1 of 402 training providers for Customer service practitioner (level 2) at the apprenticeship location.

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