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Training provider

CROYDON COLLEGE

Employer reviews

Good (56 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 51% 49% 43
Reporting on progress of apprentices 31% 69% 29
Providing the right training at the right time 57% 43% 28
Getting new apprentices started 58% 42% 24
Improving apprentice skills 78% 22% 18
Working with small numbers of apprentices 82% 18% 11
Initial assessment of apprentices 91% 9% 11
Adapting to my needs 91% 9% 11
Training facilities 86% 14% 7

Apprentice reviews

Excellent (10 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 90% 10%
Ensuring you understand the requirements of your end-point assessment 80% 20%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 90% 10%
Providing accessible training resources 90% 10%
Balancing online learning with classroom-based training to suit your apprenticeship 70% 30%
Taking into account your previous learning 100% 0%
Giving you relevant training that helps you perform your job better 90% 10%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 80% 20%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 100% 0%
Supporting you and your apprenticeship 100% 0%
Resolving any issues you have 100% 0%
Preparing you for success in your future career 90% 10%

Provider overview

Croydon College is a large and successful provider of apprenticeships in London and the South East, offering apprenticeships from levels 2-5 to around 300 apprentices across a range of sectors. Alongside our apprenticeship provision we are also a large and successful provider of adult Further and Higher Education courses in the South East. The College on average at any given time works with around two hundred businesses that vary in size from SMEs with a few staff to companies with thousands of employees. The college is located in the centre of Croydon in a key location that is easily accessible to its local and regional employers as well as Croydon residents.

Apprenticeship training course

Customer service practitioner (level 2)

69% achievement rate (out of 30 apprentices)

54% national achievement rate

Explain achievement rate
The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

Apprenticeship location

Tonbridge, Kent Remove location

CROYDON COLLEGE’s training options

Head office 20.2 miles away

College Road, Croydon, CR9 1DX

  • not available At apprentice’s workplace
  • available Day release: 20.2 miles away
  • available Block release: 20.2 miles away

Day and block release address

Croydon College, College Road, CROYDON, CR9 1DX

Contact this provider about this course

Telephone
020 8686 5700
Shortlisted

CROYDON COLLEGE is 1 of 402 training providers for Customer service practitioner (level 2) at the apprenticeship location.

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