Training provider

CROYDON COLLEGE

Employer reviews

Good (56 reviews)

Employer review details

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Communication with employers	51%	49%	43
Reporting on progress of apprentices	31%	69%	29
Providing the right training at the right time	57%	43%	28
Getting new apprentices started	58%	42%	24
Improving apprentice skills	78%	22%	18
Working with small numbers of apprentices	82%	18%	11
Initial assessment of apprentices	91%	9%	11
Adapting to my needs	91%	9%	11
Training facilities	86%	14%	7

Apprentice reviews

Excellent (10 reviews)

Apprentice review details

Communication

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Communicating clearly with you	90%	10%
Ensuring you understand the requirements of your end-point assessment	80%	20%

Organisation

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Organising well-structured training	90%	10%
Providing accessible training resources	90%	10%
Balancing online learning with classroom-based training to suit your apprenticeship	70%	30%
Taking into account your previous learning	100%	0%
Giving you relevant training that helps you perform your job better	90%	10%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time	80%	20%

Support

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones	100%	0%
Supporting you and your apprenticeship	100%	0%
Resolving any issues you have	100%	0%
Preparing you for success in your future career	90%	10%

Provider overview

Croydon College is a large and successful provider of apprenticeships in London and the South East, offering apprenticeships from levels 2-5 to around 300 apprentices across a range of sectors. Alongside our apprenticeship provision we are also a large and successful provider of adult Further and Higher Education courses in the South East. The College on average at any given time works with around two hundred businesses that vary in size from SMEs with a few staff to companies with thousands of employees. The college is located in the centre of Croydon in a key location that is easily accessible to its local and regional employers as well as Croydon residents.

Courses offered

View all 14 courses offered by this provider

Select a course to view locations, training options and contact details.

Assistant accountant (level 3)

Building services engineering craftsperson (level 3)

Building services engineering installer (level 2)

Building services engineering senior technician (level 4)

Business administrator (level 3)

Carpentry and joinery (level 2)

Construction quantity surveying technician (level 4)

Construction site supervisor (level 4)

Customer service practitioner (level 2)

Customer service specialist (level 3)

Pensions administrator (level 3)

Plumbing and domestic heating technician (level 3)

Property maintenance operative (level 2)

Teaching assistant (level 3)

Apprenticeship training course

Customer service practitioner (level 2)

69% achievement rate (out of 30 apprentices)

54% national achievement rate

Explain achievement rate

The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

Apprenticeship location

Worcester, Worcestershire Remove location

CROYDON COLLEGE’s training options

Head office 107.2 miles away

College Road, Croydon, CR9 1DX

• not available At apprentice’s workplace
• available Day release: 107.1 miles away
• available Block release: 107.1 miles away

Day and block release address

Croydon College, College Road, CROYDON, CR9 1DX

Contact this provider about this course

• Email: apprenticeships@croydon.ac.uk
• Telephone: 020 8686 5700
• Website: https://croydon.ac.uk/

Shortlisted

CROYDON COLLEGE is 1 of 402 training providers for Customer service practitioner (level 2) at the apprenticeship location.

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