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Training provider

COVENTRY CITY COUNCIL

Employer reviews

Excellent (1 review)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 100% 0% 1
Improving apprentice skills 100% 0% 1
Reporting on progress of apprentices 100% 0% 1

Apprentice reviews

Excellent (13 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 92% 8%
Ensuring you understand the requirements of your end-point assessment 92% 8%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 100% 0%
Providing accessible training resources 100% 0%
Balancing online learning with classroom-based training to suit your apprenticeship 100% 0%
Taking into account your previous learning 92% 8%
Giving you relevant training that helps you perform your job better 92% 8%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 100% 0%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 100% 0%
Supporting you and your apprenticeship 92% 8%
Resolving any issues you have 100% 0%
Preparing you for success in your future career 100% 0%

Provider overview

Coventry Adult Education Service, part of the City Council, is located in the centre of the city and offers apprenticeship and work-based learning in Coventry and surrounding areas.

We have over 30yrs experience in providing training to a variety of people and employers.

We have a highly experienced team who have consistently achieved Ofsted grade Good.

We offer a flexible apprenticeship provision; either workbased or a blended classroom/workbased approach. Actively working with employers to design bespoke programmes to meet business and individual needs.

Apprenticeship training course

Customer service practitioner (level 2)

47% achievement rate (out of 30 apprentices)

54% national achievement rate

Explain achievement rate
The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

Apprenticeship location

Solihull, West Midlands Remove location

COVENTRY CITY COUNCIL’s training options

Head office 12.8 miles away

Council House, Earl Street, Coventry, CV1 5RR

  • available At apprentice’s workplace
  • available Day release: 13.3 miles away
  • not available Block release

Day release address

SOUTHFIELDS OLD SCHOOL, SOUTH STREET, HILLFIELDS, COVENTRY, CV1 5EJ

Contact this provider about this course

Telephone
07788299720
Shortlisted

COVENTRY CITY COUNCIL is 1 of 402 training providers for Customer service practitioner (level 2) at the apprenticeship location.

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