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Training provider

CHILTERN TRAINING LIMITED

Employer reviews

Excellent (16 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 80% 20% 15
Getting new apprentices started 91% 9% 11
Providing the right training at the right time 100% 0% 9
Reporting on progress of apprentices 22% 78% 9
Improving apprentice skills 50% 50% 4
Working with small numbers of apprentices 100% 0% 4
Adapting to my needs 0% 100% 2
Training facilities 100% 0% 2
Initial assessment of apprentices 0% 100% 1

Apprentice reviews

Good (21 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 62% 38%
Ensuring you understand the requirements of your end-point assessment 57% 43%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 71% 29%
Providing accessible training resources 71% 29%
Balancing online learning with classroom-based training to suit your apprenticeship 62% 38%
Taking into account your previous learning 81% 19%
Giving you relevant training that helps you perform your job better 67% 33%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 76% 24%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 90% 10%
Supporting you and your apprenticeship 81% 19%
Resolving any issues you have 81% 19%
Preparing you for success in your future career 71% 29%

Provider overview

CTL was established in Reading in 1993 as a private training provider. Our Head Office is based in Reading, Berkshire and we have training centres in Wokingham and Newbury. We currently offer a range of learning opportunities in Childcare, Health and Social Care and Business and Administration and cater for professionals at all levels.

We work hand in hand with our employers to ensure we are meeting the demands of our local business and educational communities. We provide a wide range of training including bespoke courses which are designed and delivered for individual settings. We offer a free recruitment service for apprenticeship training so that we can help find the right candidate for you.

Apprenticeship training course

Customer service practitioner (level 2)

42% achievement rate (out of 10 apprentices)

54% national achievement rate

Explain achievement rate
The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

Apprenticeship location

WR11 Tewkesbury Remove location

CHILTERN TRAINING LIMITED’s training options

Head office 60.6 miles away

One Valpy, Valpy Street, Reading, RG1 1AR

  • available At apprentice’s workplace (national)
  • available Day release: 60.5 miles away
  • not available Block release

Day release address

15 Station Road, READING, Berkshire, RG1 1LG

Contact this provider about this course

Telephone
01189566995
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CHILTERN TRAINING LIMITED is 1 of 402 training providers for Customer service practitioner (level 2) at the apprenticeship location.

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